Ryder System Customer Logistics Associate II in Warren, Michigan
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Coordinates the day-to-day operation of all aspects of assigned logistics customers, up to and including all arrival and departures, all in transit and cross border activity, all on time carrier performance, all exception coordination and management. In addition, responsible for driving all Carrier Compliance and On Time Performance within the given customer network as well as addressing any additional customer requests such as added routes to a given network, the coordination of canceled routes with the carrier base, or the adjustment of any given planned routing in order to meet customer needs. Required to have/learn a working understanding of customer business rules and procedural requirements and may, through day to day customer interaction, be required to resolve any customer concerns or issues.
Performs load scheduling functions with carriers, customer, and third parties.
May be required to work designated off-shift/weekend coverage, including holidays.
Performs other duties as assigned.
Bachelor's degree Related field preferred.
Two (2) years or more experience in Supply chain or Operations.
Two years or more experience in Customer Service
Excellent organizational skills. Ability to prioritize and accomplish work
Strong verbal and written communication skills. Internally as well as externally representing the company to customers by writing, telephone, e-mail or in person
Demonstrates analytical skills.
Demonstrates problem solving skills.
Decision making considering cost and benefits of potential actions and selecting most appropriate one
Demonstrates persistence and follow - through
- MS Office (Intermediate to Expert), Provider web portals.
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Ryder operates behind the scenes, managing critical fleet, transportation and supply chain functions for over 50,000 customers, many of which make the products that consumers use every day. When you choose Ryder, you get access to industry-leading technology, one of North America’s largest fleet of trucks, an expansive infrastructure of maintenance facilities and warehouses, and some of the most talented people in the industry.