Ryder System Ops Clerk Lead in TRACY, California
The Ops Clerk Lead position is responsible for assisting management staff with leading and supporting the clerical staff. Will assist management with supporting and overseeing office and warehouse functions as it relates to: billing, dispatching, client request and relationships, and customer escalations.
High School diploma or equivalent
Three (3) years or more Customer Service experience
Strong verbal and written communication skills
Ability to simultaneously handle multiple priorities
Knowledge of warehouse systems, processes and procedures (intermediate level)
Proficient in Microsoft Office products Microsoft Office (Access, Excel, Word, Power Point, and Outlook) (intermediate level)
Achieve customer metrics to ensure performance goals are successfully met, decrease incident rates, comply with Standard Operating Procedures (SOPs), etc.
Monitor calls and be prepared to de-escalate calls
Oversee all paperwork associated with orders and maintain the corresponding files
Maintain a current procedure book for the customer service jobs and functions
Act as a liaison between operations and the customer, in administration of accounts and between the office and customer regarding credit charges
Coordinate special customer requests with the transportation and operations departments, expediting orders as necessary
Compile statistical information from manifest data and prepares related reports
Help lead the execution of daily dispatch to include the planning, delivery, monitoring of assigned loads, drivers, and equipment in tandem with the customer's requirements for production plans, routes and schedules
Maintain a good working relationship with customer(s) by responding to all inquiries and complaints concerning shipments, inventory count requests, etc., in a courteous and efficient manner
Performs other duties as assigned
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Requisition ID 2019-78632
Category Logistics/Distribution/Transportation Management
Employment Type Regular - Full Time (4)
Travel Requirements 0-10%
Position Code 7815