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The Systems Administrator III evaluates designs, documents, installs, tests, implements, monitors and maintains system and application software and hardware on shared server computer facilities. This individual provides consulting on the use of these systems, and plans and coordinates application software, system software and hardware initiatives.
REMOTE work from HOME
Leads and/or participates in complex departmental and cross functional projects which support client server technology and incorporate diverse computer system configurations
Support operational activities by devising and implementing logical solutions to problems encountered within the capacity and limitations of installed computer equipment
Assists in long and short term range planning for computer hardware, software, maintenance contracts and budgeting
Plans, analyzes and implements highly complex client server software and hardware systems for use as multi-user computer facilities. This includes system software, utility software, application software, specialty software, and setting up new servers
Collects, reports, analyzes and interprets performance and availability measurement data for complex facilities to ensure peak performance and highly available distributed computer systems
Provides user access to network resources such as printers, plotters, electronic mail and the Internet
Identifies and implements methods to measure quality and effectiveness of all work processes.
Applies quality improvement methodologies to continually enhance those processes
Assists with the development of disaster recovery and contingency plans for software, hardware and security failures
Serves as a subject matter expert resource, mentors and trains less experienced administrators
Creates and maintains implementation, testing, backout, backup, modification, and operational documentation and procedures for multi-user distributed facilities for internally developed and externally supplied
Provides consulting, technical guidance and information regarding the multi-tasking, multi-user operating system to applications development, computer operations staff and business units
Skills and Abilities
Demonstrated ability to analyze, draw conclusions and devise solutions to problems
Strong oral and written and interpersonal communications skills
Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
Demonstrated ability to work effectively in a diverse group
Ability to work independently and as member of a team
Flexibility to operate and self-driven to excel in a fast-paced environment
Capable of multi-tasking, highly organized, with excellent time management skills
Detail oriented with excellent follow-up practices
H.S. diploma/GED required
Service Now Administrator Certification required
Service Now Micro Certifications preferred
Bachelor's degree preferred and industry-recognized IT certifications such as MCSE are preferred
Eight (8) years or more of progressively responsible experience in data processing, servers, system management software, hardware and operating system software support duties. required
Four (4) years or more experience in ServiceNow Administration required.
ITIL v3 or V4 Certification preferred
DOT Regulated: No
Job Category: Systems Administration
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.