Ryder System Rental Account Manager in St Charles, Illinois
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The Rental Account Manager exists as the primary Rental Sales/Marketing function at the BU level. This position mainly supports the commercial rental and trailer services product lines. Will increase Ryder's rental sales presence in the BU ensuring the generation of profitable new accounts while retaining existing accounts. The end result should be the pure rental revenue growth, improved profitability and improved Return on Assets. In addition, given their lease conversion quotas, the position should be additional lease sales filters for the organization improving the lease sales productivity and performance for the Lease Sales organization
SALES:Develop leads through cold calls, telephone solicitation and customer visits. Through the use of product knowledge, assess customer's needs and develops a proposal. Work with rental operations to ensure the equipment is available. The RAM is also responsible for marketing at the branch level and ensuring that rental sales representative are skilled in telemarketing to prospective customers and current customersSCOPE OF DECISION MAKING:Contacting actual decision maker, developing a competitive proposal. Training of RSR in proper phone skills and marketing techniques
CUSTOMER RETENTION:Maintain a contact with the customers through multiple customer visits and phone calls. Ensure quality service is provided by effectively handling customer complaints and staying abreast of customer needs and long term rentalsSCOPE OF DECISION MAKING:Retaining customers in a price competitive market. Scheduling a time for retention visits to long term rental customers to ensure Ryder keeps a good relationship
TIME ADMINISTRATION:Proposal and contract development, maintaining customer files, preparation of follow-up correspondence and coordination with other BU departments. Maintaining FIS integrity and accuracy of customer data in the DPS system. Administration-credit approval, collections of receivables, maintenance-PM status and updates of scheduling.
SCOPE OF DECISION MAKING:Follow-up within a specific time frame. Compliance with company procedures. Diplomatically dealing with collection of past due receivables
- Performs other duties as assigned.
Skills and Abilities
Strong verbal and written communication skills
Ability to build strong customer relationships
Performs work independently with minimal supervision
High energy, self directed, self motivated and able to work as part of a team as well
Flexibility to operate and self-driven to excel in a fast-paced environment
Capable of multi-tasking, highly organized, with excellent time management skills
Highly thorough and dependable
Committed to good ethical business practices
Maintains a high degree of professionalism
Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
Detail oriented with excellent follow-up practices
Bachelor's degree required in Marketing or 5 years equivalent job related experience
One (1) year or more sales experience or equivalent sales training required
Three (3) years or more sales experience preferred
One (1) year or more Industry experience preferred
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Ryder operates behind the scenes, managing critical fleet, transportation and supply chain functions for over 50,000 customers, many of which make the products that consumers use every day. When you choose Ryder, you get access to industry-leading technology, one of North America’s largest fleet of trucks, an expansive infrastructure of maintenance facilities and warehouses, and some of the most talented people in the industry.