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Under routine supervision, the End User Support Analyst will provide level 2 support by responding to end user requests and by diagnosing issues to minimize downtime impact to Ryder's business.
Troubleshoot and provide support on PCs (laptops & desktops) and wireless devices including but not limited to iOS, Android tables, smartphones, Blackberrys, Air Cards and hand held scanners to all levels of end users.
Responsible for imaging, configuration, installation of PCs and end user data recovery.
Utilize IT incident/change/asset management system to document, prioritize and track requests.
Install, maintain and repair PC hardware (including printers) and software.
Coordinate hardware warranty repairs with the vendor as required.
Provide Level 2 IT Support to end users with PC hardware, software, printing, mobile devices, PC re-images, data recovery, e-mail and software installations.
Provide hands on IT technical support.
Adherence to IT procedural guidelines and policies.
Decommissioning and disposal of IT equipment and responsible for the accuracy of the Asset Management information.
Provide support during employee relocations and other projects as required.
Ability to provide 7x24 on call support if needed.
Performs other duties as assigned.
Skills and Abilities
Strong oral and written communications skills
Excellent analytical/technical ability and problem solving /troubleshooting skills
Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
Ability to work independently and as a member of a team in a fast paced multi-task environment with minimum supervision
Work well under pressure, successfully meet schedules, work independently while interacting with personnel from differing management levels, and produce high-quality work with minimal supervision
Flexibility to operate and self-driven to excel in a fast-paced environment
Highly organized, with excellent time management skills
Detail oriented with excellent follow-up practices
H.S. diploma/GED required
Three (3) years or more experience in IT Support required
Strong intermediate experience and knowledge in troubleshooting Smartphones and Tablets (Android and iOS) required
Strong intermediate experience and knowledge in troubleshooting Office applications (including Outlook), Internet Explorer, Lync and Adobe applications required
Strong intermediate knowledge and experience in troubleshooting network issues, TCP/IP, DNS and DHCP required
Strong intermediate experience and knowledge in troubleshooting printers required
Experienced utilizing a Help Desk ticketing queue required
DOT Regulated: No
Must be able to work onsite: Secaucus, NJ
Job Category: User Support
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.