Job Information

Ryder System Customer Service Coordinator in Scarborough, Ontario

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You are the driving force behind our company.

Start your career with Ryder today!

START ON A CAREER PATH WITH A COMPANY THAT HAS A FUTURE

At Ryder, our most important competitive advantage is our people. CULTURE- INTEGRITY- FAMILY . As a Customer Service Coordinator, you’ll be part of a dynamic team, equipped to succeed and empowered to develop your transportation & logistics career. This is an essential industry and we’ve been in the game since 1933!

Shop Location - Scarborough ON M1P 2L4

Work Schedule - Two Week Swing Shift

Monday - Friday 6am-2:30pm then 2:30pm-11pm

Hourly Pay – Paid Weekly!

Summary

The Customer Service Coordinator, or CSC , will support the shop management process through timely customer communications and scheduling, inventory ordering and stocking, repair follow-up and maintenance file management. In this role, you will acquire proven industry knowledge, skills and resources to develop your operations & fleet maintenance background. We allow you to carve out your own career path and promote from within , based on performance. The ideal path of progression in this role is an Ops Supervisor.

If you're motivated, coachable, and looking for a fast paced, inclusive environment, you've come to the right place. Competitive pay & fast growth, full benefits package, 401k employer match, PTO, and a discount on shares!

YOUR JOB SEARCH ENDS HERE.

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Ryder's most recently been named a “ Top Company for Women to Work for in Transportation ” by Women in Trucking, one of Fortune Magazine’s “ World’s Most Admired Companies ,” one of “ America’s Most Responsible Companies (https://newsroom.ryder.com/news/news-details/2020/Ryder-Recognized-for-Corporate-Social-Responsibility-Leadership-by-Newsweek/default.aspx) ” by Newsweek.

Summary

The Customer Service Coordinator will support the shop management process through timely customer communications and scheduling, inventory ordering and stocking, repair follow-up and maintenance file management.

Essential Functions

  • CUSTOMER SERVICE:Improve the quality and consistency of customer communications and meet customer's expectationsPerform customer relationship activities to include customer interface, issue resolution and customer satisfactionExecute customer communication protocol pertaining to PM scheduling and follow-up, breakdowns and vehicle status updatesImprove the quality and consistency of customer communications and ensure customer's expectations are metDrive improvement of Customer Satisfaction (CSI) scores

  • WORK FLOW MANAGEMENT:Enhance branch productivity through effective work scheduling and planningCreate repair order tasks and update work planning sheetReview maintenance reports to identify and schedule preventative maintenance, repair campaigns and vehicles requiring follow-upCoordinate with rental counter to identify repair requirements, available substitute units and vehicle wash requirementsCoordinate outside repair with vendors and customersProvide a resource that allows the management team time to effectively manage shop operations

  • PARTS MANAGEMENT:Contribute to cost containment through effective inventory planning and warrantyExecute parts inventory management processes to include conducting physical inventory, parts ordering, receiving, stocking, managing purchase orders and parts invoice and coordinating parts pick-up and deliveryMake recommendations on min-max levels to the inventory planning teamManage parts obsolescenceShip warranty and return partsOrganize and ensure cleanliness in the parts room

  • ADMINISTRATIVE:Effectively handle all incoming shop callsClerical duties within the shop operations which include vehicle maintenance filesProcess all Account PayableCreate repair orders for technicians

Additional Responsibilities

  • Contribute to cost containment through effective inventory planning and warranty

  • Enhance branch productivity through effective work scheduling and planning

  • Performs other duties as assigned.

Skills and Abilities

  • Detail oriented with excellent follow-up practices

  • Strong verbal and written communication skills

  • Apply effective phone skills

  • Capable of multi-tasking, highly organized, with excellent time management skills

  • Flexibility to operate and self-driven to excel in a fast-paced environment

  • Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)

  • Ability to work independently and as a member of a team

  • Strong computer skills including spreadsheets and word processing software advanced required

Qualifications

  • H.S. diploma/GED required

  • Five (5) years or more Customer Service with issues resolution experience required

  • Strong computer skills including spreadsheets and word processing software advanced required

DOT Regulated: No

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Job Category: Operations and Support

Ryder is an equal opportunity employer. We value Diversity and Inclusion in the workplace and encourage all qualified candidates to apply including women, visible minorities, aboriginals and persons with disabilities.

In accordance with our commitment to diversity and inclusion, Ryder welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment, selection, and assessment process. Should you require an accommodation, please inform the Human Resources representative of the nature of the accommodation requested so that we may discuss your needs with you. If you require assistance in order to apply please contact us at 226-213-4040.

Ryder est un employeur offrant l’équité en matière d’emploi. Nous valorisons la diversité et l’inclusion en milieu de travail et nous encourageons tous les candidats qualifiés à postuler, y compris les femmes, les minorités visibles, les autochtones et les personnes avec un handicap. (L'emploi du genre masculin dans ce texte ne se veut pas discriminatoire et n'a pour but que de l'alléger)

Conformément à son engagement envers la diversité et l'inclusion, Ryder accueille et encourage les candidatures de personnes handicapées. Des accommodements peuvent être proposés sur demande pour les candidats qui participent à toutes les sphères du processus de recrutement, de sélection et d'évaluation. Si vous nécessitez un accommodement, veuillez informer le représentant des ressources humaines de la nature de l'accommodement souhaité afin que nous puissions discuter de vos besoins avec vous. Si vous avez besoin d'assistance pour postuler, veuillez nous appeler au 226-213-4040.

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