Job Information

Ryder System Telecom Associate III in Roswell, Georgia

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The Telecom Associate III will provide telecom support to large Ryder facility and field sites. Technician will be the sole telecom person supporting all telecom needs of building.

Essential Functions

  • Administer and support all telecom needs at assigned Ryder facility. Phone systems vary by facility and can include Avaya, Nortel, Unify, ShoreTel. Some support of field sites will be expected

  • Support call center activity – gather requirements from business owners, build, implement and support administrative needs

  • Work projects – support projects introduced by the business or IT

  • Support daily operations at assigned facility including working trouble tickets as well as moves, adds, and changes

  • Set up Video Conferencing for business as needed

Additional Responsibilities

  • Performs other duties as assigned.

Skills and Abilities

  • PBX and Call Center support

  • Good troubleshooting skills

  • Effective interpersonal skills

  • Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)Must work with various management levels

  • Performs work independently with minimal supervisionMust be self starter and self managed and work as part of a team as well

  • Strong verbal and written communication skills

  • Flexibility to operate and self-driven to excel in a fast-paced environment

  • Detailed oriented with excellent follow-up practices

  • Must be organized

  • Strong initiative

  • Strong documentation skills

  • Enjoys learning

  • Open to new technology in near future


  • Associate's degree required in related field

  • Ten (10) years or more in Telecom supporting PBX both TDM and VoIP required

DOT Regulated: No

Job Category: Telecom

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

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