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The Telecom Associate III will provide telecom support to large Ryder facility and field sites. Technician will be the sole telecom person supporting all telecom needs of building.
Administer and support all telecom needs at assigned Ryder facility. Phone systems vary by facility and can include Avaya, Nortel, Unify, ShoreTel. Some support of field sites will be expected
Support call center activity – gather requirements from business owners, build, implement and support administrative needs
Work projects – support projects introduced by the business or IT
Support daily operations at assigned facility including working trouble tickets as well as moves, adds, and changes
Set up Video Conferencing for business as needed
Skills and Abilities
PBX and Call Center support
Good troubleshooting skills
Effective interpersonal skills
Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)Must work with various management levels
Performs work independently with minimal supervisionMust be self starter and self managed and work as part of a team as well
Strong verbal and written communication skills
Flexibility to operate and self-driven to excel in a fast-paced environment
Detailed oriented with excellent follow-up practices
Must be organized
Strong documentation skills
Open to new technology in near future
Associate's degree required in related field
Ten (10) years or more in Telecom supporting PBX both TDM and VoIP required
DOT Regulated: No
Job Category: Telecom
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.