Ryder System Call Center Supervisor, 3rd shift in Roswell, Georgia

Position Description

The role of the Supervisor is to provide leadership that ensures standardization and organization of vendor relations and outsourced service processes, assure customer and Ryder satisfaction across FMS North America.

This position will supervise both staff of the MMC and RCRC at the Call Center on 3rd shift.

For additional information please call Jeanette Johnson at 770-968-8920 x16 or my cell at 404-747-6433.

Requirements

  • Associate's degree (preferred) or 2 years relevant experience

  • 1 year supervisory experience required

ADDITIONAL REQUIREMENTS:

  • Ability to communicate effectively both verbally and in writing

  • Proficient in Microsoft Office environment

  • Knowledge of shop management systems preferred

  • Ability to work with reporting systems to pull data for analysis and decision making is strongly preferred

  • Demonstrated commitment to quality execution and customer service as evidenced by previous experience and performance track record

Responsibilities

  • This supervisory leadership assignment will lead to enhanced operating efficiencies and metrics, revenue growth, business retention, improved customer satisfaction and improved financial performance

  • Support, communicate and ensure compliance with all corporately mandated policies, procedures and processes that apply to outside service vendors

  • Measure, track, and perform on-going analysis to ensure process of financial, operational, and customer satisfaction metrics

  • Provides MMC support, guidance, and direction for MMC Technical Coordinators and CSC Admin personnel

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Requisition ID 2018-56920

Category Maintenance Management

Employment Type Regular - Full Time (4)

Travel Requirements 0-10%

Position Code 8614