Ryder System Call Center Supervisor, 3rd shift in Roswell, Georgia
The role of the Supervisor is to provide leadership that ensures standardization and organization of vendor relations and outsourced service processes, assure customer and Ryder satisfaction across FMS North America.
This position will supervise both staff of the MMC and RCRC at the Call Center on 3rd shift.
For additional information please call Jeanette Johnson at 770-968-8920 x16 or my cell at 404-747-6433.
Associate's degree (preferred) or 2 years relevant experience
1 year supervisory experience required
Ability to communicate effectively both verbally and in writing
Proficient in Microsoft Office environment
Knowledge of shop management systems preferred
Ability to work with reporting systems to pull data for analysis and decision making is strongly preferred
Demonstrated commitment to quality execution and customer service as evidenced by previous experience and performance track record
This supervisory leadership assignment will lead to enhanced operating efficiencies and metrics, revenue growth, business retention, improved customer satisfaction and improved financial performance
Support, communicate and ensure compliance with all corporately mandated policies, procedures and processes that apply to outside service vendors
Measure, track, and perform on-going analysis to ensure process of financial, operational, and customer satisfaction metrics
Provides MMC support, guidance, and direction for MMC Technical Coordinators and CSC Admin personnel
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Requisition ID 2018-56920
Category Maintenance Management
Employment Type Regular - Full Time (4)
Travel Requirements 0-10%
Position Code 8614