Ryder System Call Center Customer Service Rep in Roswell, Georgia
Are you looking for an excellent place to work that offers great pay, benefits and incentives?
Do you want a rewarding career with one of the largest transportation companies in the country?
If you answered “Yes” to these questions, you’ve got to check out Ryder!
For 85 years, Ryder has provided customers around the world with integrated transportation, logistics, and supply chain management solutions that enhance the way they do business. Building and maintaining a fleet takes time, resources, and expertise few companies can spare.
At Ryder, we offer outstanding incentives:
-Generous Paid Time Off
-Career advancement strategies that will help you secure your future!
We are a Fortune 500 company with 800+ locations and 36,000 employees across the US! Employee satisfaction is part of our culture.
The Call Center Customer Service Representative will receive inbound phone calls at our call center from Ryder Platinum National Accounts, Ryder Shops, and On Demand Customers and will be responsible to help schedule service for truck and trailer breakdowns, plus scheduling preventive maintenance (PM) service, as well as assist with service related questions.
The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.
Multiple Shifts Available
High School diploma or equivalent
Three (3) years or more experience in Customer Service with issues resolution
Strong customer service skills with displayed enthusiasm, great voice tone, and empathy with drivers who are experiencing a breakdown
Strong verbal and written communication skills
Capable of multi-tasking, highly organized, with excellent time management skills
Flexibility to operate and self-driven to excel in a fast-paced environment
Create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors, managers, directors, etc.)
Work independently and as a member of a team
Work in a fast paced environment with occasional process changes
Detail oriented with excellent follow-up practices
Apply effective phone skills
Embrace change and growth as the call center is growing at a rapid pace
Strong computer skills including typing, spreadsheets, word processing software, and CRM applications (advanced level)
Assist customers who are experiencing a vehicle breakdown
Execute customer communication protocol pertaining to vehicle breakdowns and PM scheduling and follow-up, and vehicle status updates
Improve the quality and consistency of customer communications and ensure customer's expectations are met
Drive improvement of Customer Satisfaction Index (CSI) scores
WORK FLOW MANAGEMENT:
Enhance service productivity by identifying available resources through effectively following shift scheduling including scheduled breaks and lunch times
Coordinate with on-call technicians, rental counter team, and the customer’s drivers and dispatch teams to identify repair requirements and available substitute units
Coordinate outside repair with vendors and customers
Effectively handle all incoming calls and follow up calls
Process customer service requests on a variety of topics for our customers. Assist with questions related to billing, warranty, compliance paperwork, and etc.
All calls are monitored for Quality Assurance purposes and Call Center Customer Service Representatives will be required to participate in QA reviews
Performs other duties as assigned
Contribute to making the call center a great place to work
Display a courteous and positive attitude daily
The call center is a 24/7 operation, must have the ability to work 2nd/3rd shift, weekend and holidays
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Requisition ID 2018-62814
Category Admin Support, Clerical & Service Coordinators
Employment Type Regular - Full Time (4)
Travel Requirements 0-10%
Position Code 9557