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Shop Location- Roseville, Michigan
Shift/Schedule- Tuesday-Saturday 7am-3:30pm (Saturday is 6am-2:30pm)
Salaried position Paid Weekly! Salary and incentive increase after training!
Must have Bachelor's Degree!
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Ryder's most recently been named a “ Top Company for Women to Work for in Transportation ” by Women in Trucking, one of Fortune Magazine’s “ World’s Most Admired Companies ,” one of “ America’s Most Responsible Companies (https://newsroom.ryder.com/news/news-details/2020/Ryder-Recognized-for-Corporate-Social-Responsibility-Leadership-by-Newsweek/default.aspx) ” by Newsweek.
START ON A CAREER PATH THAT HAS A FUTURE
At Ryder, our most important competitive advantage is our people. CULTURE- INTEGRITY- FAMILY . As an Operations Trainee, you’ll be part of a dynamic team, equipped to succeed and empowered to develop your transportation & logistics career.
The Operations Management Trainee will support the shop management process and assist in cost savings, customer retention, and metric-based initiatives. This requires the Manager Trainee to work cross functionally across Operations, Asset Management, Sales, Quality, and Rental Management. This program is fast-paced and touches every aspect of the business unit. In this role, you will acquire proven industry knowledge, skills and resources to develop your operations & fleet maintenance background. We allow you to carve out your own career path and promote from within , based on performance. The ideal path of progression in this role is an Ops Supervisor.
If you're motivated, coachable, and looking for a fast paced, inclusive environment, you've come to the right place. Competitive pay & fast growth, full benefits package, 401k employer match, and a discount on shares!
The Operations Management Trainee will support the shop management process and assist in cost savings, customer retention, and metric-based initiatives. This requires the Management Trainee to work cross functionally across Operations, Asset Management, Sales, Quality, and Rental.
Responsible for the customer relationship activities by providing quality customer interface, proactive customer management, issue resolution, and customer satisfaction
Coordinate with the rental department to ensure maximum utilization without compromising lease customers
Partner with Sales staff on customer calls for new business and increased customer satisfaction
Manage running costs and maintenance overheads. Ensure policy and processes are followed to optimize running costs and maintenance overhead
Accountable for coordinating with Maintenance, Asset Management, Sales and Marketing to ensure customer satisfaction
Ensure accurate PM scheduling and follow up, breakdowns and vehicle status updates; oversee Technician work planning for efficiency, training, and flexibility
Relocation within the business unit at the conclusion of the training program is required
Performs other duties as assigned.
Skills and Abilities
Detail oriented with excellent follow-up practices
Strong verbal and written communication skills
Instills commitment to organizational goals
Capable of multi-tasking, highly organized, with excellent time management skillsAble to prioritize work
Flexibility to operate and self-driven to excel in a fast-paced environment
Strong mechanical skills
Effective interpersonal skillsExcellent influencing skills
Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
Ability to work independently and as a member of a team
Bachelor's degree required Related field
Five (5) years or more 2-5 years experienced in customer service with issues resolution preferred
Five (5) years or more Prior leadership experience preferred
DOT Regulated: None
#LI-post # INDexempt * #FB*
Job Category: Operations and Support
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.