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The Operations Manager provides leadership for the Distribution Center and supervisors, who are directly responsible for turn key warehousing and transportation solutions. The incumbent will have and maintain high level interface directly with the customer on a regular basis
Interface directly with the customer to ensure issues are resolved in a timely manner while maintaining a high level of customer satisfaction.
Strategic operational planning and execution for the operation.
Identify and/or solve operational issues with the account(s) by implementing continuous improvement and LEAN initiatives, to strengthen team unity, goals, productivity and results.
Hire, supervise, develop and manage performance for employees and maintain a positive employee relations environment at assigned account(s).
Maintain open and effective communications within the work group(s) and with other work groups within the organization. Review data, identify and implement necessary actions as required.
May manage the profit and loss statements based on the complexity and scope of the organization.
Lead a proactive safety program within the work group(s) consistent with company policy in order to provide a safe and secure work environment. Instruct and enforce location safety management plans, training and processes. Monitor the maintenance of equipment for assigned work group(s) by using checklists and observations as required.
Skills and Abilities
Excellent problem solving skills.
Excellent oral and written communication skills with demonstrated leadership capabilities.
Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors).
Ability to work independently and as member of a team.
Flexibility to operate and self-driven to excel in a fast-paced environment.
Capable of multi-tasking, highly organized, with excellent time management skills.
Detail oriented with excellent follow-up practices.
Strong organization, analytical, and computer skills.
Ability to create and develop an inclusive and engaged work environment.
Ability to effectively manage Profit & Loss statements may be necessary depending on the complexity and scope of the operation (preferred).
Bachelor's degree required in Business, Logistics, Supply Chain, or a minimum of 8 years of relevant work experience.
Master's degree preferred in Business, Logistics, or Supply Chain.
Five (5) years or more in Supply Chain, Logistics, warehouse or industry related field required.
Three (3) years or more Supervisory experience required.
Two (2) years or more Profit & Loss experience preferred.
Two (2) years or more Application experience of Lean principles, systems and tools required.
DOT Regulated: No
Job Category: Logistics
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.