Job Information

Ryder System Technical Maintenance Support Partner - REMOTE in Raleigh, North Carolina

Current Employees:

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Summary

The function of the Technical Maintenance Support Business Partner is to research and resolve technical related problems stemming from manufacture quality, engineering shortcomings, manufacturing defects, assembly line workmanship, misapplication as well as general reliability, durability or other operation issues. Using various proven problem solving processes and working with manufacture's engineering groups and related resources, this position will be Ryder’s subject matter technical expert for multiple OEM’s and product lines and make recommendations concerning vehicle specifications, maintenance practices and provide technical assistance directly to the Field.

Essential Functions

  • Manage Tech Desk (includes managing vendor representatives and utilizing automated call distribution system): Responsible for receiving calls for multiple OEM’s, generating problem reports, diagnosing issues and providing necessary information to the Field for resolution, follow-up to ensure timely resolutions to the problem, problem support escalation as needed

  • Analysis of Maintenance Data: Responsible for running internal reports for the purpose of identifying high cost areas, performing high level statistical analysis and working with the Reliability Team for root cause analysis and communication of corrective measures.

  • Manage Technical Library: Ensure that all of the service, diagnostic and repair manuals for Ryder's fleet are kept current. This is done by understanding the composition of the fleet and the types of information available from all suppliers as well as obtaining the necessary copies of the information for the library.

  • Manage Safety Campaign Process: Responsible for reviewing manufacturer recalls for: Applicability, special tooling needs & availability, availability of required parts, conflicts with Ryder policies and creating these Campaigns for Ryder use.

Skills and Abilities

  • Effective interpersonal skills

  • Outstanding skills for developing sound working relationships

  • Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)

  • Effective leadership skills

  • Ability to work independently and as a member of a team

  • Capable of multi-tasking, highly organized, with excellent time management skills

  • Ability to work through multiple issues with minimum assistance or guidance

  • Excellent interpretation of complex statistical data

  • Excellent analytical and statistical skills

  • Must have strategic long term vision capabilities

  • Strong verbal and written communication skills

  • Flexibility to operate and self-driven to excel in a fast-paced environment

  • Detail oriented with excellent follow-up practices

Qualifications

  • H.S. diploma/GED required

  • Five (5) years or more Ryder technical experience preferred

  • Seven (7) years or more heavy duty vehicle maintenance required

  • Two (2) years or more proven track record with maintenance management experience preferred

  • Bachelor's degree in Engineering or equivalent experience preferred

  • ASE Certification preferred

  • Medium-Heavy Truck Certification Tests (T Series)

  • PM, Brakes, A/C, Electrical, Electronics

  • ASE Certification\Alternate Fuels Certification Test (F1)

  • Electronic Diesel Engine Diagnosis Specialist Certification Test

  • Some travel may be required

  • DOT Regulated: No

Job Category: Operations and Support

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. (https://ryder.com/job-applicant-privacy-policy)

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