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Ryder System Customer Logistics Manager - Last Mile (Multi-Client Site) in PORTLAND, Oregon

Position Description

We are looking for a passionate and driven Customer Logistics Manager - Last Mile (CLM) to support the Group Logistics Manager with achieving the overall performance goals of a multi-client white glove home delivery distribution center.

-Tuesday-Saturday shift-

The CLM will spend most of their time in the warehouse maximizing the performance of the site. This includes:

  • oversee the daily operations and ensure daily objectives are being met

  • assist with LEAN implementation throughout the warehouse

  • enforcing company safety standards

  • ensure accuracy and control of client inventory

  • assist with the development of associates through performance management process

  • plan and schedule distribution services

  • direct activities related to dispatching, routing and tracking transportation

  • support an environment that fosters open and positive team communication

  • build a strong rapport with our vendors and clients

Experience:

  • Previous management experience required

  • Experience working with contractors a plus

  • AS400 experience a plus

  • LEAN implementation experience a plus

  • Experience with cross-dock operations a plus

  • Routing and dispatching experience a plus

Requirements

  • High school diploma or GED

  • Bachelor's degree in logistics, supply chain, or related field preferred

  • Two (2) years or more of experience in logistics, warehouse or industry related field

  • Two (2) years or more of supervisory experience

  • Three (3) years or more of problem solving skills experience, use of formal Root Cause Countermeasure Systems preferred

  • Ability to:

  • Prioritize and organize work, along with strong follow-up, analytical, problem solving and sound decision making skills

  • Effectively communicate in both verbal and written forms with customers, employees, peers and management, Ability to effectively communicate in both verbal and written forms with customers, employees, peers and management

  • Create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors) Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)

  • Work self-directed with minimal supervision

  • Work independently and as member of a team

  • Manage individual performance and employee relations

  • Flexibility to operate, and self-driven to excel, in a fast-paced environment

  • Capability to multi-task and highly organized with excellent time management skills

  • Detail-oriented with excellent follow-up practices

  • Intermediate computer skills

  • Exposure to Lean principles, systems and tools (beginner level) preferred

  • Knowledge of:

  • Warehouse Management Systems (WMS) (intermediate level) preferred

  • Material handling equipment may be required based on position (intermediate level) preferred

  • OSHA (intermediate level)

  • DOT and Hazmat (intermediate level) may be required based on the account preferred

Responsibilities

• Communicate daily/shift goal of facility and group(s); devise, communicate and implement plans to obtain operational goals; work with and motivate employees to ensure goal achievement; provide progress or constraint updates to management and implement corrective measures as needed

• Provide leadership for employees through in depth training and continuous review of employee understanding of policies, procedures and processes; create a productive work environment through effective communication, coaching, motivating and leading by example

• Identify and/or solve operational issues with the account(s) by implementing continuous improvement and LEAN initiatives, to strengthen team unity, goals, productivity and results

• Hire, train and supervise Leads, Customer Logistics Supervisors (CLS), and/or hourly employees in the assigned work group(s)

• Support and aid in the development of system and process training for employees in the work group(s); perform administrative functions to include tracking of time, attendance and performance feedback

• Instruct and enforce location safety management plans, training and processes

• Assign employees to individual tasks and ensure required tools are available

• Perform other duties as assigned

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Requisition ID 2019-70310

Category Logistics/Distribution/Transportation Management

Employment Type Regular - Full Time (4)

Travel Requirements 0-10%

Position Code 2174

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