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At Ryder, our most important competitive advantage is our people. CULTURE-INTEGRITY-FAMILY. As a Location Rental Manager, you’ll be part of a dynamic team, equipped to succeed and empowered to develop your managerial career.
The Supervisor Rental position or " LRM " is designed to be a support role for the Rental Manager. The incumbent will be assigned branch(es) where they will be responsible for the personnel and operations of the Rental counter(s).
Position Location- Intended to cover all branches from Ventura to San Diego and east including the I.E. and Vegas.
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RENTAL COUNTER(S) OPERATIONS: DAILY MANAGERIAL RESPONSIBILITIES - Ensure audit compliance, establish hours and days of operation, develop and maintain operating standards, maintain facility appearances, isolate and identify problem areas, analyze situations, develop strategies and action plans, assist with special equipment needs, follow up on administration exceptions and ensure safety compliance.
CASH & CREDIT - Monitor cash and credit overruns and ensure proper cash handling procedures at rental counters.
P & L MANAGEMENT - Manage trailer pool charges, monitor outside and ID charges, manage transfer expense, ensure proper license and permitting for vehicles, manage accident charges, review all reports and analyze performance and develop action plans to ensure maximum
CBU and product line profitability.
COORDINATION - Ensure proper leadership, communication between other functional areas of the CBU
SALES/MARKETING - Identify market potential, develop and implement a marketing plan, establish marketing objectives, identify target customers and prospects, evaluate and develop a strategy against competition, monitor competition actions and activities. Establish both standards and special pricing, monitor deviations and exceptions. Manage the FIS/DPS and ensure inbound/outbound telemarketing standards are being met
CUSTOMER SERVICE - Ensure operations are efficient in handling customer's ongoing needs. Handle special customer needs and requirements, handle customer complaints and/or disputes, identify customer needs and work to provide products and services to satisfy those needs, establish customer appreciation and/or thank you programs.
ASSET MANAGEMENT - Monitor vehicle performance and utilization, minimize out of service status, and monitor vehicle activity to ensure proper utilization/revenue. Establish appearance standards for all vehicles, continuously evaluate and improve the appearance of the fleet to those standards while enforcing the Commercial Rental Guarantee
PERSONNEL: STAFFING - Develop and maintain staffing plans, evaluate the mix between full-time vs. part-time balanced against customer service requirements
MANAGE EMPLOYEES - Provide leadership, act as an appropriate role model, set objectives, establish job standards, assign and delegate tasks, communicate priorities and results, monitor job performance, give timely and appropriate feedback and follow all company guidelines regarding personnel management
TRAINING & DEVELOPMENT - Evaluate strengths and weaknesses of personnel, put together individual action plans to train and develop people. Conduct on-going on the job training as well as other specific training programs and succession and/or corporate training responsibilities
Skills and Abilities
Ability to build strong customer relationships
Energetic and outgoing
Must possess marketing creativity
Effective leadership skills
Posses sales management skills
Ability to work independently and as a member of a team
Highly thorough and dependable
Commitment to ethical business practices
Ability to work within tight timeframes and meet strict deadlines
High sense of urgency
Strong verbal and written communication skills
Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
Flexibility to operate and self-driven to excel in a fast-paced environment
Capable of multi-tasking, highly organized, with excellent time management skills
Detail oriented with excellent follow-up practices
Bachelor's degree required in Business Administration, Marketing, Finance or 8 years job related experience
Five (5) years or more rental experience with rotational exposure to all aspects of the business (rental counters, sales, branch operations, etc.) required
Two (2) years or more experience managing others required
DOT Regulated: No
Job Category: Operations and Support
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.