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Ryder System Senior Product Analyst - eCommerce Fulfillment in Pittsburgh, Pennsylvania

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The Senior Product Analyst of Ryder’s eCommerce Solutions is a highly motivated individual looking to help lead the next wave of development and growth of the eCommerce fulfillment product. This role is critical to support the scalability and growth of the product.

The Senior Product Analyst will support the Group Director in building a scalable ecommerce fulfillment product. Key responsibilities include product and client analysis of ecommerce order fulfillment and parcel shipping programs; influence and collaborate with a variety of teams; testing, support and project management of product initiatives; and supporting the definition of key product and process documentation. Furthermore, you will support in the development of other pertinent topics such as optimizing business processes, conducting analysis and developing tools for sales enablement and supporting key accounts.

Essential Functions

  • Provide input to fulfillment strategies and solutions to business problems

  • Participate in requirements analysis and user acceptance testing of new features

  • Work closely with customer success, sales, operations, product and technical teams to evaluate and resolve issues to ensure smooth fulfillment business operations

  • Conduct analysis and provide recommendations to solve business problems related to order fulfillment, pricing, transportation, SLAs, inventory and any other similar topics

  • Understand competitive solutions to influence the product roadmap

  • Collaborate with product marketing and sales on positioning, messaging, and go-to-market strategies

  • Be the subject matter expert on Fulfillment business systems. Understand how stakeholders (clients, end-customers, internal users, etc.) leverage systems to create outstanding customer experiences

  • Identify new product opportunities across the ecommerce Fulfillment Business

Additional Responsibilities

  • Performs other duties as assigned.

Skills and Abilities

  • Understanding of supply chain, ecommerce, shipping and logistics networks and/or operating environments

  • Strong project management and organizational skills

  • High attention to detail including precise and effective customer communication and proven ability to manage multiple, competing priorities simultaneously

  • Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions, recommendations and drive actions

  • Extensive process knowledge, planning abilities, problem solving, and organizational skills.

  • Demonstrated verbal and written communications skills

  • Natural tendency for collaboration and alignment

  • Advanced proficiency with Microsoft Office applications required

  • Six Sigma Green Belt preferred


  • Bachelor's degree required Operations, Supply Chain Management, Marketing, Computer Science, Business Management or Related Field with related work experience

  • Four (4) years or more of progressive experience in technology Product Management or Business Analysis

  • Two (2) years or more experience with ecommerce, order fulfillment, parcel shipping or logistics



DOT Regulated


Job Category

Product Development

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. (https://ryder.com/job-applicant-privacy-policy)

Ryder operates behind the scenes, managing critical fleet, transportation and supply chain functions for over 50,000 customers, many of which make the products that consumers use every day. When you choose Ryder, you get access to industry-leading technology, one of North America’s largest fleet of trucks, an expansive infrastructure of maintenance facilities and warehouses, and some of the most talented people in the industry.