Job Information

Ryder System ServiceNow Admin in Philadelphia, Pennsylvania

Current Employees:

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Summary

The Systems Administrator III evaluates designs, documents, installs, tests, implements, monitors and maintains system and application software and hardware on shared server computer facilities. This individual provides consulting on the use of these systems, and plans and coordinates application software, system software and hardware initiatives.

REMOTE work from HOME

Essential Functions

  • Leads and/or participates in complex departmental and cross functional projects which support client server technology and incorporate diverse computer system configurations

  • Support operational activities by devising and implementing logical solutions to problems encountered within the capacity and limitations of installed computer equipment

  • Assists in long and short term range planning for computer hardware, software, maintenance contracts and budgeting

  • Plans, analyzes and implements highly complex client server software and hardware systems for use as multi-user computer facilities. This includes system software, utility software, application software, specialty software, and setting up new servers

  • Collects, reports, analyzes and interprets performance and availability measurement data for complex facilities to ensure peak performance and highly available distributed computer systems

  • Provides user access to network resources such as printers, plotters, electronic mail and the Internet

  • Identifies and implements methods to measure quality and effectiveness of all work processes.

  • Applies quality improvement methodologies to continually enhance those processes

  • Assists with the development of disaster recovery and contingency plans for software, hardware and security failures

  • Serves as a subject matter expert resource, mentors and trains less experienced administrators

  • Creates and maintains implementation, testing, backout, backup, modification, and operational documentation and procedures for multi-user distributed facilities for internally developed and externally supplied

  • Provides consulting, technical guidance and information regarding the multi-tasking, multi-user operating system to applications development, computer operations staff and business units

Additional Responsibilities

  • Performs other duties as assigned.

Skills and Abilities

  • Demonstrated ability to analyze, draw conclusions and devise solutions to problems

  • Strong oral and written and interpersonal communications skills

  • Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)

  • Demonstrated ability to work effectively in a diverse group

  • Ability to work independently and as member of a team

  • Flexibility to operate and self-driven to excel in a fast-paced environment

  • Capable of multi-tasking, highly organized, with excellent time management skills

  • Detail oriented with excellent follow-up practices

Qualifications

  • H.S. diploma/GED required

  • Service Now Administrator Certification required

  • Service Now Micro Certifications preferred

  • Bachelor's degree preferred and industry-recognized IT certifications such as MCSE are preferred

  • Eight (8) years or more of progressively responsible experience in data processing, servers, system management software, hardware and operating system software support duties. required

  • Four (4) years or more experience in ServiceNow Administration required.

  • ITIL v3 or V4 Certification preferred

DOT Regulated: No

Job Category: Systems Administration

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. (https://ryder.com/job-applicant-privacy-policy)

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