Job Information

Ryder System Manager Application Delivery & Support in Orlando, Florida

Current Employees:

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SUMMARY

Applications Support Manager will supervise and lead a team of engineers that will be responsible for the stability, accessibility and performance of production application environments which support Transportation Management operations.

REMOTE work from HOME

ESSENTIAL FUNCTIONS

  • Manage, support, and train staff to ensure they can work inside their boundaries to complete their jobs effectively

  • Lead application delivery leads in the support of production applications.Oversight of level 3 incident resolutions, performance monitoring, and continuous feedback loop with the focus on obtaining application environment stability, reliability and efficiency

  • Collect and report metrics to senior management on application environment status

  • Think innovatively to improve customer’s application experience through automation, process improvement, and service

  • Understand project and customer support needs to develop resource forecasting

  • Provide end-user application installation, configuration, support and trouble shooting.Work as part of the IT staff to ensure end-users have and are able to utilize the IT infrastructure as it pertains to their specific daily job duties as well as assist with the network upgrades.

ADDITIONAL RESPONSIBILITIES

  • Proactively learn new technologies to support applications as they become part of the Ryder portfolio

  • Work closely with Project and Team Managers to provide status and other required information

  • Work directly with software development to assist in the creation and maintenance of information systems infrastructure and data integration supporting all aspects of daily business operations.

EDUCATION

  • Bachelor's degree in transportation, logistics and computer science or business required

  • Four (4) years or morein IT, preferably in transportation and/or logistics required

EXPERIENCE

  • Four (4) years or more in remote technical support preferred

  • Five (5) years or more in transportation management applications, preferably with JDA preferred

  • Five (5) years or more in leaders managing resources required

SKILLS

  • Analytical/technical ability and problem solving/troubleshooting skills

  • Strong oral, written, and coaching communications skills

  • Create and maintain professional relationships within all levels of the organization (peers, work groups, customers, and supervisors) to produce high quality work with minimal supervision

  • Quickly learn new applications and new technologies

  • Ability to effectively and clearly communicate to the end-user community, tailoring the communication style/method to the specific need, and be able to discuss technical solutions in a non-technical manner

  • Organization skills with the ability to prioritize work effectively

  • Detail-oriented with excellent follow-up practices

  • Lean background in quality management

  • Root Cause analysis

KNOWLEDGE

  • ServiceNow

  • Microsoft Office

  • Linux and Unix knowledge/experience

  • Performance Monitoring and analysis

  • Transportation Management Systems

  • Microsoft SQL and Oracle SQL to create, select, execute and delete statements

Job Category: Application Development, Delivery & Support

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. (https://ryder.com/job-applicant-privacy-policy)

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