Job Information

Ryder System Senior Director Customer Logistics in Novi, Michigan

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The Senior Director Customer Logistics will primarily be responsible for the financials, profit and loss responsibility and sales and account growth within a geographical area.

Essential Functions

  • Build and maintain relationships with appropriate levels in the customer's organization, primarily with senior management and is the key decision maker/point of contact for the customer's Senior Managers. They represent Ryder in customer meetings and presentations to drive retention and growth. Support the sales process by participating in business development opportunities with new customers

  • Embrace the corporate vision, mission, philosophy and leads by example. Create a positive, innovative and results oriented environment. Manage the operation to ensure goals are achieved

  • Foster a culture of innovation and continuous improvement, including acting as a catalyst for change. Support the Group Director in the strategic development and management of the assigned objectives

  • Ensure the effective selection, placement, development and retention of talent to meet current and future business needs. Train, supervise and coach/mentor direct reports and management team

  • Forecast, plan, manage and ensure locations meet defined financial targets. Develop and ensure mitigation plans are implemented as required

  • Monitor and hold operations accountable for maintaining a safety culture that meets or exceeds annual safety targets

Additional Responsibilities

  • Responsible for customer service, customer relationships, business retention and development, strategic initiatives including annual plan, company and customer initiatives

  • Position will be responsible for P&L management for all locations position oversees

  • Continuous Improvement in all segments of the business

  • Developing, mentoring team members and leadership of direct reports

  • The incumbent will maintain a positive employee related climate and maintain a customer satisfaction index at a World Class Level

  • Performs other duties as assigned

Skills and Abilities

  • Provide leadership at all levels – developing the team/developing talent, continue to drive the Ryder culture throughout the operations

  • Ability to operate at all levels – ability to take a hands-on approach and understand the details of the operations while also being able to operate/interact at a strategic level

  • Executive presence and strong communication skills – able to take a tactful and strategic approach with customer (polished, charisma, engaging personality, knowing when to engage and what to say when, how to say no, etc.)

  • Analytical – exceptional ability to use and understand data to run the business along with natural intuitive business acumen

  • Innovation – ability to solve problems, identify opportunities, and willingness to try new things and make recommendations to customers

  • Strong commercial management and negotiation skills

  • Manage business through KPIs and scorecard metrics; lead compilation of monthly scorecard report-outs for LLP/TM team

  • Understand trends in industry and other verticals and serve as consultant to customers

  • Financial acumen – must understand costing/pricing, P&L, managing budgets, etc

  • Ability to work with cross-functional teams (i.e. engineering, sales, etc) – does not work in silos


  • Attracting and retaining talent in the market to build strong customer teams

  • Support sales process from bid to implementation of new business opportunities

  • Ensuring the people and processes are in place to support the customer service level expectations; anticipating future customer needs

  • Engaging in and leading annual Team strategic initiatives (Talent Development & Reviews, Strategic Communication, Innovation, KPIs, LDP)

  • Achieve KPIs, service metrics, P&L targets for the business


  • Bachelor's degree required in business, logistics, transportation management or related field

  • Master's degree preferred

  • Minimum of twelve (12) years experience in Supply Chain Management or Operations Management required

  • Prior experience making customer and senior level management presentations required

  • Demonstrated experience developing, growing, improving and implementing integrated logistics solutions required

Travel: 25% - 50%

DOT Regulated: No

Job Category: Logistics

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

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