Job Information

Ryder System Manager Quality 1 in Novi, Michigan

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Responsible for the day-to-day administration of the Quality Management System on accounts of diverse scope and magnitude including adherence to company and industry standards. Provides regular and proactive communication to customers and Ryder management. Supports continuous improvement efforts as needed


Designs, implements, maintains and audits the Quality Management System based on established company and/or industry standards. Implements a standardized corrective action system

Reports the effectiveness of the Quality Management System at regular management meetings

Supports regulatory compliance and certification requirements

Assists in implementing and maintaining Customer Satisfaction Management Process

Performs all functions related to Quality Assurance for a start-up or expansion

Engage the operations team and the customer to ensure achievement of business objectives

Supports Continuous Improvement deployment using fundamentals of Lean and Six Sigma

Provide training on Quality Assurance topics to identified employees

Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors

Applies judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions


May lead Continuous Improvement projects as necessary

Exerts some influence on the overall objectives and long range goals of the organization

Managing Diversity & Inclusion

Performs other duties as assigned.


Bachelor's degree Business/Engineering/Supply Chain or minimum of 8 years of related work experience.


Seven (7) years or more experience Operational Management Five (5) years or more experience Quality Management/Process Improvement


Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors). Comfort around higher management Ability to build strong customer relationships. Effective leadership skills. Decision quality, managerial courage Friendly and service-oriented. Approachability Seeks to acquire knowledge in area of specialty. Highly thorough and dependable. Perseverance, integrity and trust Demonstrates problem solving skills. Develops and delivers effective presentations. Business acumen Builds and manages effective teams. Ability to direct others Ability to be comfortable and effective with issues that lack clarity, structure or certainty. Strong verbal and written communication skills. Ability to work independently and as a member of a team. Flexibility to operate and self-driven to excel in a fast-paced environment. Capable of multi-tasking, highly organized, with excellent time management skills. Detail oriented with excellent follow-up practices


MS Office; advanced level. MS Project Internal Audit/Corrective Action Systems software (e.g. JKT); advanced level; preferred. Process Mapping and Standard Operating Procedures documentation and Project Management; advanced level; preferred.

LICENSES Certified Six Sigma Green Belt (1 Year, preferred). Other ASQ's Certified Quality Auditor (1 Year, preferred).



Job Category: Quality

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

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