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Ryder System IT Account Manager - Automotive, Aerospace & Industrial in NOVI, Michigan

Position Description

The IT Account Manager provides account and application support to various automotive, aerospace, and industrial accounts. Application support includes both transportation management and distribution management technologies. In addition, this individual provides application and, possibly, system operations support for various high-visibility accounts.

Spanish speaking ability is a plus.


  • Bachelor's degree in IT management, supply chain management, computer science, engineering, accounting, or finance or a high school diploma with equivalent experience in any of the disciplines listed herein

  • Five (5) years or more of experience in account management or related experience

  • Two (2) years or more of experience in the automotive industry

  • Two (2) years or more of experience in logistics or supply chain preferred

  • Well-rounded knowledge of automotive industry, in order to facilitate requirements, discussion and troubleshooting efforts between business owner, Ryder customer, and IT development teams, including facilitating discussions around supply chain process implementations and/or improvements for integrated solutions

  • Strong documentation skills in relation to business requirements and scope definition

  • Ability to:

  • Manage a budget through quotation, approval, and execution, including a solid understanding of SOP98 and the account principles relating to capitalization

  • Manage multiple projects and/or change requests concurrently preferred

  • Working knowledge of project management methodology including the ability to build a project plan using Microsoft technologies; manage project objectives to ensure on-time delivery; and negotiate resource allocation and priorities

  • Strong client-facing skills and understand the mechanisms for building strong, long lasting internal and external customer relationships, including the ability to generate results through influence

  • Skills:

  • Automotive industry (intermediate level)

  • Transportation management technologies (intermediate level)

  • Aerospace industry (intermediate level) preferred

  • Industrial industry (intermediate level) preferred

  • Distribution management technlogies (intermediate level) preferred

  • Other: PMI (Upon Hire) preferred


  • Provide IT account management support to various automotive, aerospace, and industrial accounts; account management includes, but is not limited to, single point of contact for account to liaise with IT, financial reporting, forecasting, status reporting, change request administration, requirements gathering and definition, and managing a matrix environment so that the right group of people are engaged at the right tim; In this capacity, candidate acts as the voice of the customer

  • Provide 24 x 7 on-call support for Severity 1 issues, per duty roster (generally one week every two months) with a root-cause/corrective action mindset; respond to Severity 1 escalations 24 x7 x 365

  • Provide IT Project Management (scope, schedule, and budget management) for medium and large complex business startups, managing these projects across multiple IT teams

  • Perform other duties as assigned

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Job Locations US-MI-NOVI

Posted Date 3 months ago (10/15/2019 11:58 AM)

Requisition ID 2019-79137

Category Information Technology

Employment Type Regular - Full Time (4)

Travel Requirements 30-40%

Position Code 8142