Ryder System Endpoint Engineer II in Novi, Michigan
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Maintain and Support the Ivanti Management Suite
Perform testing of all desktop/laptop application packages in support of standards to ensure proper function and system stability
PC Remote Support Management, Patch Management, Application Packaging, and Software Distributions
Test for the validation of image contents and verification of compatibility and functionality of applications and/or utilities that are integrated in the standard desktop/laptop images
Work on projects and initiatives pertaining to applications and/or configurations impacting Ryder’s endpoint configurations and provide technical support to second level support personnel
Maintain the test environment which includes test desktops/laptops, test plans, virtual test images, and documentation
Responsible for backing up the Endpoint Engineering Team with the administration and support of the Full Disk Encryption, MDT Imaging Infrastructure, and AirWatch environments.
Develop and create documentation that includes conceptual descriptions, task-based procedures, configurations, installations, and reference information
Performs other duties as assigned.
Bachelor's degree Computer Science, MIS or experience with Software Development and Reporting.
Strong verbal and written communication skills.
Demonstrates analytical skills.
Demonstrates problem solving skills. Ability to effectively solve problems and challenges that satisfy customers.
Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors).
Ability to work independently and as a member of a team.
Flexibility to operate and self-driven to excel in a fast-paced environment.
Maintains composure under pressure.
Ability to find solutions to problems using creativity, reasoning, and past experiences along with the available information and resources.
Demonstrates excellent judgment and decision making skills.
Ability to simultaneously handle multiple priorities.
Excellent organizational skills.
Detailed oriented with excellent follow-up practices.
Demonstrates time management and priority setting skills.
Demonstrates a high commitment to quality.
Possesses strong technical aptitude.
Strong troubleshooting skills.
Extensive knowledge with PC Imaging and Deployment Solutions (i.e. MDT, SCCM, LANDesk, Altiris, etc.) ; expert level.
Demonstrated aptitude and strong understanding of the Windows XP and Windows 7 and Windows 10 operating systems; advanced level.
In-depth knowledge with testing PC images, application packages, and PC configurations; advanced level.
Knowledge and ability to implement, administer, and troubleshoot Microsoft Active Directory Group Policy Objects as they relate to PC configurations; expert level.
Knowledge and experience with quality assurance testing methodologies and practices; advanced level.
Knowledge and strong background in the creation of technical and non-technical documentation and user guides; advanced level.
Knowledge and experience with scripting technologies and components (PowerShell, VBScript, C++, AutoIt, and Batch Files); advanced level.
In-depth knowledge and experience in configuring and troubleshooting hardware and software on PCs; advanced level.
experience with Check Point Encryption or other Full Disk Encryption solution ; advanced level; preferred.
Job Category: User Support
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Requisition ID: R14243
Job Type: Full time
Ryder operates behind the scenes, managing critical fleet, transportation and supply chain functions for over 50,000 customers, many of which make the products that consumers use every day. When you choose Ryder, you get access to industry-leading technology, one of North America’s largest fleet of trucks, an expansive infrastructure of maintenance facilities and warehouses, and some of the most talented people in the industry.