Ryder System Brokerage Manager in Novi, Michigan
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The Group Manager Transportation is responsible for all client facing transportation management activities including field operations. Client base may include up to 8 clients generating approximately $175 million freight under management. Book of business will generate approximately $7M in operating revenue and $2M in operating margin. In addition to direct client facing responsibilities, position may also support Supply Chain Services vertical as part of integrated solutions.
Position is responsible for customer satisfaction, employee selection/development, organic revenue growth and achievement of aggressive financial targets
Applies product knowledge to develop enhanced solutions for the customer improving customer satisfaction while improving revenue/margins for Ryder
Works cohesively with all Ryder internal subject matter experts including Sales, Transportation Management Center Operations, Supply Chain Excellence, marketing, Pricing, Finance & IT
Alignment of efforts and results to customer requirements and scope of work
Development and management of field support teams including staffing and workload planning. Development of field support strategies. Developing and monitoring of field support measures and performance
New customer implementation support
Development and management of corrective actions and continuous process improvement. Development and improvement of standardized work processes
Financial Management and Reporting. Account Performance Management and Reporting
Supervises others (hire, promote, coach, development and performance management)
Establishes and maintains effective relationships with customers and gains their trust and respect. Ability to negotiate with customers as new opportunities are identified, priced, negotiated and implemented
Strategic customer initiatives. Develop saving opportunities for Ryder and customer
Manages crisis situations by taking charge and obtaining necessary resource support
Performs other duties as assigned.
Skills and Abilities
Strong verbal and written communication skills
Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)Strong ability to work with others (customer,carriers, & Ryder)Comfort around higher management
Develops and delivers effective presentations
Effective leadership and command skills, and decision quality
Developing direct reports and others
Ability to lead/manage others
Innovation Management, Managing & Measuring work, motivating others
Ability to build strong customer relationships
Ability to negotiate & drive for results
Possesses strong technical aptitude
Demonstrates problem solving skills
Demonstrates analytical skills
Builds and manages effective teams
Bachelor's degree required in Business, Logistics or related field of study or minimum 8 yrs. experience
Master's degree preferred MBA, Logistics or related field
Eight (8) years or more Industry related experience required
Eight (8) years or more previous experience supervising others required
Eight (8) years or more previous experience with financials and a financial acumen required
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Ryder operates behind the scenes, managing critical fleet, transportation and supply chain functions for over 50,000 customers, many of which make the products that consumers use every day. When you choose Ryder, you get access to industry-leading technology, one of North America’s largest fleet of trucks, an expansive infrastructure of maintenance facilities and warehouses, and some of the most talented people in the industry.