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Ryder System Customer Service Coordinator in North Little Rock, Arkansas

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You are the driving force behind our company.

Start your career with Ryder today!

For 85 years, Ryder has provided customers around the world with integrated transportation, logistics, and supply chain management solutions that enhance the way they do business. Building and maintaining a fleet takes time, resources, and expertise few companies can spare.

At Ryder, we offer outstanding incentives:

  • Generous Paid Time Off!
  • Excellent Benefits!
  • Free job training and development!
  • Career advancement strategies that will help you secure your future!

We are a fortune 500 company with 800+ locations and 36,000 employees across the US! Employee satisfaction is part of our culture.

Apply today and see why a job with Ryder is what you’ve been looking for.

SUMMARY
The Customer Service Coordinator will support the shop management process through timely customer communications and scheduling, inventory ordering and stocking, repair follow-up and maintenance file management

ESSENTIAL FUNCTIONS
CUSTOMER SERVICE:
Improve the quality and consistency of customer communications and meet customer's expectations
Perform customer relationship activities to include customer interface, issue resolution and customer satisfaction
Execute customer communication protocol pertaining to PM scheduling and follow-up, breakdowns and vehicle status updates
Improve the quality and consistency of customer communications and ensure customer's expectations are met
Drive improvement of Customer Satisfaction (CSI) scores
WORK FLOW MANAGEMENT:
Enhance branch productivity through effective work scheduling and planning
Create repair order tasks and update work planning sheet
Review maintenance reports to identify and schedule preventative maintenance, repair campaigns and vehicles requiring follow-up
Coordinate with rental counter to identify repair requirements, available substitute units and vehicle wash requirements
Coordinate outside repair with vendors and customers
Provide a resource that allows the management team time to effectively manage shop operations
PARTS MANAGEMENT:
Contribute to cost containment through effective inventory planning and warranty
Execute parts inventory management processes to include conducting physical inventory, parts ordering, receiving, stocking, managing purchase orders and parts invoice and coordinating parts pick-up and delivery
Make recommendations on min-max levels to the inventory planning team
Manage parts obsolescence
Ship warranty and return parts
Organize and ensure cleanliness in the parts room
ADMINISTRATIVE:
Effectively handle all incoming shop calls
Clerical duties within the shop operations which include vehicle maintenance files
Process all Account Payable
Create repair orders for technicians


ADDITIONAL RESPONSIBILITIES
Contribute to cost containment through effective inventory planning and warranty
Enhance branch productivity through effective work scheduling and planning
Performs other duties as assigned.


EDUCATION
H.S. diploma/GED


EXPERIENCE
Five (5) years or more experience Customer Service with issues resolution experience


SKILLS
Detail oriented with excellent follow-up practices
Strong verbal and written communication skillsApply effective phone skills
Capable of multi-tasking, highly organized, with excellent time management skills.
Flexibility to operate and self-driven to excel in a fast-paced environment.
Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors).
Ability to work independently and as a member of a team.


KNOWLEDGE
Strong computer skills including spreadsheets and word processing software; advanced level.


LICENSES

TRAVEL

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Job Category

Operations and Support

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Job Seekers can review the Job Applicant Privacy Policy by clicking HERE.

Ryder operates behind the scenes, managing critical fleet, transportation and supply chain functions for over 50,000 customers, many of which make the products that consumers use every day. When you choose Ryder, you get access to industry-leading technology, one of North America’s largest fleet of trucks, an expansive infrastructure of maintenance facilities and warehouses, and some of the most talented people in the industry.



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