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Ryder System Strategic Account Manager in New Albany, Ohio

Current Employees:

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Summary

Responsible for managing Ryder Last Mile General, Strategic, & Enterprise Accounts within the daily flow of business while effectively communicating with various Ryder Last Mile Departments to ensure account requirement awareness and execution. Develop relationships with assigned Accounts and uncover opportunities to grow the existing business within Last Mile and the broader Ryder business.

Essential Functions

  • Work closely with Ryder Last Mile Departments such as Logistics Design, Finance, Contracts, IT, & Quality integrate new Ryder Last Mile business with existing customers into the organization

  • Depending on complexity of solution, create detailed project plans for the development and launch of new projects and engage the respective groups/departments within the organization

  • Update various Ryder Last Mile departments as to business/service requirements of new Ryder Last Mile accounts

  • Analyze historical shipment data for customers to determine volumes, trends, and opportunities for improvement

  • Conduct/participate in routine conference calls with Ryder Last Mile accounts Develop detailed notes/action plans as a result of meetings/conference calls and disperse to respective Ryder Last Mile departments

  • Travel to visit customers when needed to participate in presentations, information gathering and overall account management discussions (as needed)

  • Work with customers to define reporting requirements and ensure the implementation of those reports

  • Through relationship management with the Ryder Last Mile Customers, determine other potential revenue opportunities (through existing business, vendor relationships etc.) and develop a strategy to gain additional revenue

  • Work with operations to drive continuous improvement opportunites

  • Represent “voice of customer” to organizational leadership

  • Provide solutions to customers to increase revenues, reduce costs, and/or improve the customer experience

  • Act as conduit for customer into the Ryder Last Mile organization and be point of contact with customer for departments within Ryder Last Mile.

  • Perform other duties as related

Additional Responsibilities

  • Performs other duties as assigned.

Skills and Abilities

  • Excellent problem solving skills, use of formal Root Cause Countermeasure Systems preferred

  • Excellent oral and written communications skills with demonstrated leadership capabilities

  • Strong organization, analytical and computer skills

  • Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)

  • Ability to create and develop an inclusive and engaged work environment across the enterprise

  • Effectively guide profit and loss actions using current data sets

  • Ability to work independently and as a member of a team

  • Flexibility to operate and self-driven to excel in a fast-paced environment

  • Capable of multi-tasking, highly organized, with excellent time management skills

  • Detail oriented with excellent follow-up practices

Qualifications

  • Bachelor's degree required in business, logistics, supply chain or a minimum of 8 years of relevant work experience

  • Master's degree preferred

  • Eight (8) years or more in supply chain, logistics, warehouse or industry related field required

  • Five (5) years or more supervisory experience required

  • Experience providing customer and senior level management presentations preferred

  • Four (4) years or more Profit and Loss experience preferred

  • Demonstrated experience developing and implementing complete logistics solutions and project management skills required

  • Three (3) years or more customer interaction required

  • Prior experience in leading teams in a LEAN work environment is preferred

Travel

40-50%

DOT Regulated

No

#indexempt #fb #li-post

Job Category

Logistics

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. (https://ryder.com/job-applicant-privacy-policy)

Ryder operates behind the scenes, managing critical fleet, transportation and supply chain functions for over 50,000 customers, many of which make the products that consumers use every day. When you choose Ryder, you get access to industry-leading technology, one of North America’s largest fleet of trucks, an expansive infrastructure of maintenance facilities and warehouses, and some of the most talented people in the industry.

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