Job Information

Ryder System Operations Associate in New Albany, Ohio

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The Network Carrier Coordinator will manage 4th party relationships with Network Carriers to ensure SOP compliance, delivery performance, properly timed billing, and overall customer satisfaction.

Essential Functions

  • Print delivery tickets for inbound trucks and fax them to Network Carriers

  • Research and update orders on Restoration Hardware’s “Ready to be Scheduled” (RTBS) report; work with Network Carriers to get orders scheduled

  • Process Return Authorizations (RAs), RA Clarifications, Pending RAs, Not in iDirect RAs, etc. for all locations

  • Manage the Open RA report (monthly)

  • Research orders on the “Over 50” report (orders that have a delivery date 50 days old) either by obtaining a POD from the Network Carrier or conducting a follow up survey with the customer to confirm delivery; update system so we can invoice the client

  • Respond to pending invoice questions from the Network Carrier Invoicing Team

  • Validate and update complete dates in iDirect for orders that have a scheduled date

  • Assist Operations Supervisor with building return trucks

  • Serve as backup for Operations Supervisor’s phone and email

Additional Responsibilities

  • Performs other duties as assigned.

Skills and Abilities

  • Operations background (Logistics and/or Transportation)

  • Meets corporate competency model requirements

  • Organization skills

  • Ability to understand and follow work procedures

  • Communication skills (verbal and written)

  • Ability to build professional relationships

  • Practical Learning skills


  • Bachelor's degree preferred

  • One (1) year or more years related experience required

Job Category: Supply Chain

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

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