Job Information

Ryder System Customer Support Clerk in New Albany, Ohio

Current Employees:

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Summary

The Call Center Representative I position work cross functionally across Sales, Marketing, Operations and Asset Management, while utilizing excellent customer communication skills. This individual is responsible for inbound sales calls, maintains appropriate inventory levels, and interacts with customers; gives information in response to inquires, and resolves customer complaints and answers customers' questions.

Essential Functions

  • Responsible for a great customer experience and ensuring concerns, issues, and disputes are resolved to the customers’ expectations. Execute customer communication protocol

  • Handle all Rental sales and the sales process for inbound calls and outbound solicitation to increase leads and new customers.

  • Accountable for rental truck inventory levels by coordinating with Maintenance and Asset Management to meet customer demands

  • Workflow management: enhance productivity through effective scheduling and planning

  • Generate purchase/repair orders and maintenance of files

  • Parts management: contribute to cost containment through inventory planning and warranty

Additional Responsibilities

  • Ensures compliance with all company, local, state, federal and other regulatory agencies policies

  • Performs other duties as assigned

  • Must have the ability to work M-F 8:30am-5pm

Skills and Abilities

  • Strong verbal and written communication skills

  • Ability to get both verbal and written communication across that has the desired effect

  • Goal oriented, drive for results, assertive, and deal well with ambiguity

  • Possesses a high degree of initiative

  • Must have high level of energy and be a self-motivated and self-directed person

  • Ability to manage multiple assignments and tasks, set priorities, and adapt to changing conditions and work assignments

  • Ability to focus on multiple projects and activities simultaneously

  • Flexibility to operate and self-driven to excel in a fast-paced environment

  • Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)

  • Demonstrates customer service skills

Qualifications

  • H.S. diploma/GED required

  • One (1) year or more in sales and/or customer service required

DOT Regulated: No

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Job Category: Customer Service

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. (https://ryder.com/job-applicant-privacy-policy)

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