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We are looking for an experienced Business Operations Analyst, Small Parcel to focus on cross-functional issue tracking, resolution, and process optimization from checkout to outbound shipping and invoicing. To be successful, the Business Operations Analyst needs to be skilled in tracking down core issues in systems, operations, and/or with carriers, articulate the problem, then develop solutions to drive resolution. Solutions may include new system requirements, bug fixes, and/or changes to operating procedures.
The right candidate will have strong experience in small parcel and e-commerce. Additionally, past experience working directly with carriers, and/or understanding of fulfillment operations is desired.
REMOTE work from HOME
Principal Duties and Responsibilities
Assist in e-commerce customer and fulfillment operations support/escalations
Drive resolution of operational, IT, or other issues related to parcel
Work with cross-functional teams to pinpoint and resolve issues
Work with carrier partners to identify & resolve issues
Identify areas of opportunities to enhance customer experience related to small parcel
Perform monthly analysis of the small parcel business across the Whiplash network
Perform monthly analysis of the small parcel business across the Partner network
Support Enterprise Account Managers on customer requests, customer QBRs, KPIs, and strategy sessions
Qualifications and Requirements:
The right candidate must possess:
3+ years of experience in small parcel and e-commerce
Be a true problem-solver – “Leave no stone unturned”
Be relentless and work with a sense of urgency
Have direct e-commerce experience, not just as a customer
Be analytical, tech-savvy, and detail-oriented
Demonstrate empathy and an articulate communicator with cross-functional teams
Have experience in small parcel with carriers such as UPS, FedEx, DHLeC, USPS, and other carriers
Ideal candidate will have experience in domestic AND cross-border shipments
Applicants from Colorado, Connecticut, & New York City:
Salary is determined based on internal equity; internal salary ranges; market data/ranges; applicant’s skills; prior relevant experience; certain degrees or certifications, etc.
The salary for this position ranges from $60k to $80k.
Salaries may be supplemented with a bonus as applicable and/or as business conditions allow.
Ryder offers comprehensive health and welfare benefits, to include medical,
prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax advantaged 401(k) retirement savings plan.
Job Category: Financial Analysis
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.