Job Information

Ryder System Dispatch Coordinator/Dispatch Supervisor in Naperville, Illinois

Current Employees:

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Primary Objective:

The Dispatch Coordinator/Dispatch Supervisor is responsible for the oversight for all driver owner/operator activities, including pick-up and delivery, port interaction, governmental regulations, customer service, reporting, and continuous improvement.

Shift and Schedule:



Job responsibilities will include and not be limited to:

  • Quoting and Negotiating rates with existing and new customers

  • Contacting carriers for POD’s and invoices.

  • Order entry.

  • Process carrier invoices (freight bills), making sure billing amounts are correct. Confirm billing amounts to customer are correct.

  • Soliciting new business from customers. Trouble-shooting carrier service issues. Analyzing flow of freight and help determine best and most cost-effective solutions.

  • Optimizing and managing relationships with carriers.

  • Use of company TMS (Transportation Management System).

Principle Duties and End Results

Perform active role in dispatching and tracking of port and store delivery and LTL drivers. Works directly with warehouse operations managers to facilitate an efficient and profitable flow of product. Overall responsibility for the efficient operation of the dispatch department, and customer service. Efficient, timely and effective utilization and maintenance of assigned equipment. Maintain expected service outlined in customer service level agreements. Minimize driver turnover. Maximize revenue per truck, minimize deadhead and minimize turndowns. Minimize excess transportation and maintenance costs. Maintain proficiency in trends and technology applicable to respective transportation activities. Ensure maximum communication and coordination between the dispatch, drivers, brokers, customer service and maintenance functions and other company departments. Ensure that the needs of the customers are known, respond to them, and report problems to the Transportation Manager. Ensure compliance with DOT, FMCSA and OSHA regulations. Follow and monitor port activity. Other duties as assigned by the Transportation Operations Manager


  • Two to five years related experience and/or training or equivalent combination of education and experience.

  • Strong knowledge of trucking processes, technology, transportation, and supply chain management. Excellent communication and customer interaction skills.

  • Ability to assess problem, determine root cause, and work to resolution with a team.

  • Self-starter; ability to work independently.

  • Functional experience in warehousing, transportation, and supply chain management.

  • Strong computer skills, especially in Microsoft Office Suite (Excel, Word, PowerPoint).

  • Flexible work schedule. Some evening and weekend coverage required.

Job Category:





Job Category: Transportation

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

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