Ryder System Customer Service - Operations Lead in Mount Pleasant, Wisconsin
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The Customer Service Operations Lead is responsible for assisting the management staff with leading and supporting the clerical staff. They will assist management by supporting and overseeing office and warehouse functions as it relates to: billing, dispatching, client request and relationships, and customer escalations.
Achieve customer metrics to ensure performance goals are successfully met, decrease incident rates, comply with Standard Operating Procedures (SOPs), etc.
Monitor calls and be prepared to de-escalate calls.
Oversee all paperwork associated with orders and maintain the corresponding files
Maintain a current procedure book for the customer service jobs and functions
Act as a liaison between operations and the customer, in administration of accounts and between the office and customer regarding credit charges
Coordinate special customer requests with the transportation and operations departments, expediting orders as necessary
Compile statistical information from manifest data and prepares related reports.
Help lead the execution of daily dispatch to include the planning, delivery, monitoring of assigned loads, drivers, and equipment in tandem with the customer's requirements for production plans, routes and schedules
Maintain a good working relationship with customer(s) by responding to all inquiries and complaints concerning shipments, inventory count requests, etc., in a courteous and efficient manner
- Performs other duties as assigned.
Skills and Abilities
Strong verbal and written communication skills
Ability to simultaneously handle multiple priorities
H.S. diploma/GED required
Three (3) years or more Customer Service experience required
DOT Regulated: No
Job Category: Customer Service
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Requisition ID: R26957
Ryder operates behind the scenes, managing critical fleet, transportation and supply chain functions for over 50,000 customers, many of which make the products that consumers use every day. When you choose Ryder, you get access to industry-leading technology, one of North America’s largest fleet of trucks, an expansive infrastructure of maintenance facilities and warehouses, and some of the most talented people in the industry.