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Ryder System Sales Analyst - Sales Operations in MIAMI, Florida

Position Description

The Sales Operation Consultant role will provide systems and process support for the Sales Leadership Team. This will include understanding inefficiencies in the sales process. Then driving improvements by analyzing and recommending best practice approaches, including training and changes in the technology tools. The role requires in-depth understanding of the Salesforce.com platform capabilities including data visibility, permissions, modifications to objects and fields, creation of workflows and processes, and creation of reports and dashboards to track fundamental metrics to measure the efficiency of the process. The role also requires the collection of new requirements from the user community, understand the business drivers behind them, coordinate the parts that need to be tackled by IT, communicate results, prepare training content and deliver training sessions. The role will be mainly focused on activity around the top of the funnel, including predictive analytics with Einstein tool, data hygiene, tracking collaboration across divisions, SCS Salesforce support and enhancements, and more.



  • Bachelor's degree in Business, Marketing, Finance or related field preferred

  • High School diploma or equivalent with 7 years of experience in Sales Operations in the Salesforce.com environment

  • Three (3) years or more experience understanding and optimizing sales processes

  • Five (5) years or more experience in Salesforce.com administration, reporting and dashboards. Including: creating roles, profiles, security, sharing rules, permission sets; custom objects, fields, page layouts, record types; validation rules and workflows

  • Understanding of

  • Change management, including understanding needs, coordinating communication, and creating and delivering training to sales users and other constituents

  • Requirement specifications and interface with IT to confirm appropriate solution and follow up on delivery of final implementation

  • Strong verbal and written communication skills

  • Analytical thought process to discover problems and suggest best way to solve them

  • Demand generation tactics and tools (intermediate level)

  • Optimization of sales processes (intermediate level)

  • Salesforce.com configuration (intermediate level)

  • MS Excel to manipulate data and graphs (intermediate level)

  • Salesforce Certified Administrator (ADM201) preferred

  • Certified Six Sigma Green Belt preferred


  • Create requirement specifications to address improvements. Work with and understand alternative development approaches for proper discussion with IT. Interact with IT to make sure the changes are done correctly and on-time. Make configuration changes in Salesforce sandbox to implement portion of the solution as agreed with IT

  • Produce training material in multiple media to support the adoption process. Conduct training sessions remotely and in person to support the release of new features

  • Create Salesforce reports and dashboards to track fundamental process metrics. Create Salesforce reports to identify data quality issues. Coordinate data cleansing efforts. Define process of determining potential data discrepancies

  • Work closely with field based sales leadership to understand process improvement opportunities. Propose process changes based on feedback from the different sales channels. Define new Sales Operations procedures and refine existing ones

  • Ensure seamless execution of assigned programs

  • Remain current in Salesforce environment, third party applications and best practices

  • Performs other duties as assigned

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Requisition ID 2019-73274

Category Sales & Marketing

Employment Type Regular - Full Time (4)

Travel Requirements 0-10%

Position Code 9474