Ryder System Proposal and Content Manager National Sales Division in MIAMI, Florida

Position Description

This role is for a dynamic Proposal and Content Manager with excellent communication and writing skills to be part of the FMS Strategic Sales Solutions team that will support large, strategic pursuits. The Proposal and Content Manager will support the National sales team in developing a clear response strategy and writing customer-focused proposals, RFP responses and customer presentations including in-person and off-site executive visit support. This position will also manage the development, proofing, branding and version control of all strategic sales content used in communicating Ryder's products and services to both national and local sales organizations. This position is critical to developing a compelling response by translating requirements,p;engaging, customer-ready documents. This role's contributions directly impact our proposal quality and win rate.

  • Salesforce experience important.

  • Content Manager.

  • Maturity is important in this role as you will be working with our National Sales team.

  • Experience working with a sales group, with a talent message platform.

  • Experience producing content and supporting visiting and account planning tools and software preferable.

  • Outlook and office, Powerpoint, Adobe Suite experience preferred.

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Requirements

  • Bachelor's degree in Marketing, Communications, Journalism, Advertising, Finance, or Business

  • Six (6) years or more experience working with sales teams to produce and deliver high value customer facing material including customized proposals, presentations, and any other company related material needed to meet the salespersons needs

  • Five (5) years or more experience working with content subject matter experts to build and maintain a repository of high value content that can be easily repurposed by the sales teams through our CRM on an as needed on-demand basis

  • Three (3) years or more experience with a CRM or similar sales enablement software platform to build, manage and deliver sales related content including dashboards and basic analytics for leadership review

  • Two (2) years or more experience with customer/event management involving strategic customer facing engagements involving multiple speakers, topics,and presentation material used to secure new or existing business with either prospects or customers

  • One (1) year or more experience understanding of sales account plans and software tools used in the industry to further penetrate strategic national accounts

  • Comfortable with training and coaching sales teams on how to use the software and leverage industry best practices preferred

  • One (1) year or more Vendor Management experience - Working with software vendors to secure licenses, contract language and primary lead for system enhancements and recommendations to improve and grow the sales adoption of the tool preferred

  • Ability to:

  • Assess a situation, seek multiple perspectives, gather more information if necessary, and identify key issues that need to be addressed

  • Create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)

  • Drive multiple projects to successful completion. Exceptional facilitation and organization skills

  • Simultaneously handle multiple priorities

  • Work in a team environment (pricing, safety, maintenance, legal, asset management

  • Work under pressure as part of a cohesive team

  • Team building skills

  • Organizational skills and time management

  • Effective communications skills both written and verbal for interface with clients and co-workers

  • Experience with building marketing content that converts to sales (intermediate level)

  • General knowledge and prior usage of CRM systems (beginner level)

  • Variable nature or proposal management related to time and tight fixed deadlines (intermediate level) preferred

  • Knowledge and capability of developing strategic event plans and ideas as well as managing very specific tactics needed for flawless execution (intermediate level) preferred

  • Understanding of complex sale and/or high-value outsourcing sales with long sales cycles (beginner level) preferred

  • Project Management Professional (PMP) Certification preferred

  • Other membership in or certification from the Association of Proposal Management Professionals (APMP) preferred

Responsibilities

  • Manages all aspects of the Executive visit process for National Sales including:

  • Kick-off, Status and leadership briefing calls

  • Content build, review and production responsibilities for all Customer facing documents

  • Executive Briefs / Customer Bios

  • Logistics oversight (on/off property requirements, rooms, A/V equipment, etc.)

  • CRM Updates and Dashboard metrics

  • Manages all National FMS, sales material, content updates and version control through content libraries in SAVO and SFDC

  • Leverage SFDC to manage sales content and dashboard analytics on content usage rates

  • Leverage Sales enablement software like (SAVO) to perform mass content updates and become the subject matter expert and administrator of the sales enablement software platform

  • Manage global content variables within the sales enablement software for all mass updates associated with Ryder’s 10K, products, services and solutions

  • Provide Sales training on SFDC Self Service Library and Sales Enablement Platforms on an as needed basis

  • Manages all aspects of Strategic Account Plans for National Sales including:

  • Leverage current platform (Altify) or similar to build a comprehensive customer account plan to share with Sales leadership on a monthly cadence

  • Oversight of vendor management / contract renewals / licenses, enhancements

  • Build out key components of the account plan and ensure the reps are prepared to strategically review customer objectives and next steps with senior leadership on monthly update calls

  • Manage all aspects of Strategic Account Plans for National Sales including:

  • Leverage current platform (Altify) or similar to build a comprehensive customer account plan to share with Sales leadership on a monthly cadence

  • Oversight of vendor management / contract renewals / licenses, enhancements

  • Build out key components of the account plan and ensure the reps are prepared to strategically review customer objectives and next steps with senior leadership on monthly update calls

  • Support Sr. Bid Manager with proposal related activities including:

  • Determines proposal concept by identifying and clarifying opportunities and needs; studying requests for proposal (RFPs); attending pursuit team meetings

  • Meets proposal deadline by establishing priorities and target dates for information gathering, writing, review, and approval; entering and monitoring tracking data; coordinating requirements with contributors; contributing proposal status information to review meetings; transmitting proposals

  • Gathers proposal information by identifying sources of information; coordinating submissions and collections; identifying and communicating risks associated with proposals

  • Develops proposal by assembling information including project nature, objectives/outcomes/deliverables, implementation, methods, timetable, staffing, budget, standards of performance, and evaluation; writing, revising, and editing drafts including executive summaries, conclusions, and organization credentials

  • Prepares presentation by evaluating text, graphics, and binding; coordinating printing

  • Maintains quality results by using templates; following proposal-writing standards including readability, consistency, and tone; maintaining proposal support databases

  • Vendor Management – Primary liaison between our team and the various software vendors we currently support including but not limited to (SAVO, Altify) for enhancements, break/fix, contract renewals, licenses, etc.

  • Support other team projects and provide field training on an as needed basis

  • Perform other duties as assigned

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Requisition ID 2018-57146

Category Sales & Marketing

Employment Type Regular - Full Time (4)

Travel Requirements 0-10%

Position Code 8533