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Ryder System End User Support Associate in MIAMI, Florida

Position Description

Under routine supervision, the End User Support Associate will provide Level 2 Support by responding to End User requests and issues reported. The scope of support includes Windows 7/10 PCs, Android/iOS smartphones & tablets, Outlook/E-mail, software issues & installations, Internet/Network connectivity, Printers/printing, and hardware/peripherals.

Requirements

  • High School diploma or equivalent

  • One (1) year or more experience in IT Support

  • Strong oral and written communications skills including the use of active listening and the ability to convey information clearly in both written and verbal communication

  • Excellent analytical/technical ability and problem solving /troubleshooting skills

  • Ability to:

  • Create and maintain professional relationships within all levels of the organization (peers, work groups, other departments, customers, supervisors, etc.)

  • Work independently and as a member of a team in a fast paced multi-task environment with minimum supervision

  • Work well under pressure, successfully meet schedules, work independently while interacting with personnel from differing management levels, and produce high-quality work with minimal supervision

  • Flexibility to operate and self-driven to excel in a fast-paced environment

  • Highly organized, with excellent time management skills

  • Detail oriented with excellent follow-up practices

  • Experience utilizing a Help Desk ticket tracking system (beginner level) preferred

  • Experience with remote access such as Citrix, VPN, and Remote Desktop (beginner level) preferred

  • Knowledge and experience with troubleshooting networked and local printers (beginner level) preferred

  • Knowledge and experience with troubleshooting network/connectivity issues, TCP/IP, DNS, and DHCP (beginner level) preferred

  • Knowledge and experience with troubleshooting Microsoft Office applications (O365, Outlook, SharePoint, OneNote, Skype for Business, etc.) (beginner level) preferred

  • Knowledge and experience with troubleshooting Smartphones and Tablets (Android and iOS) (beginner level) preferred

  • Experience and knowledge with troubleshooting Windows 7 & Windows 10 PCs (beginner level) preferred

Responsibilities

  • Diagnose, provide support, and troubleshoot issues on Windows 7 and Windows 10 PCs (laptops & desktops) and mobile devices (smartphones & tablets) running iOS and Android Operating Systems

  • Responsible for imaging, post image configurations, software installations, end user data transfers, and installation of PCs

  • Responsible for supporting and troubleshooting networked and local printers

  • Utilize IT incident/change/asset management system to document, prioritize and track requests

  • Coordinate hardware warranty repairs with the vendor as required

  • Provide Level 2 IT Support to end users with PC hardware, software, printing, mobile devices, PC re-images, data recovery, e-mail and software installations

  • Provide hands on IT technical support

  • Adherence to IT procedural guidelines and policies

  • Decommissioning and disposal of IT equipment and responsible for the accuracy of the Asset Management information

  • Provide support during employee relocations and other projects as required

  • Perform other duties as assigned

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Requisition ID 2019-76806

Category Information Technology

Employment Type Regular - Full Time (4)

Travel Requirements 0-10%

Position Code 7835

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