Ryder System Director of Used Vehicle Sales in MIAMI, Florida

Position Description

The Director of Used Vehicle Sales is responsible for managing key areas and people within the Used Vehicle Sales Organization for the Fleet Management Services (FMS) division. This position will be accountable for the development, management and execution of a multi-level sales plan designed to achieve volume and sales proceeds targets. This position will report directly to the (S)VP of Global Vehicle Sales.



  • Bachelor of Science, Bachelor of Arts in Business Administration, Marketing or 10 years of related experience

  • Ten (10) years or more demonstrated successful sales management

  • Five (5) years or more external Used Vehicle Sales management experience preferred

  • Effective leadership skills

  • Strong written and verbal communication skills

  • Ability to:

  • Create and maintain professional relationships within all levels of the organization (peers, work groups, customers and supervisors)

  • Work independently and as part of a team

  • Capable of multi-tasking, highly organized, with excellent time management skills

  • Knowledge of:

  • Salesforce.Com (advanced level)

  • Basic negotiations and sales process techniques (advanced level)

  • Sales forecasting and planning (advanced level)

  • Sales process techniques, produce sales and services (advanced level)

  • Competitive analysis, strategizing and execution (advanced level)

  • Experience with Excel (advanced level)


Sales Management:

  • Direct, manage and develop multi-level sales professionals in developing, growing and retaining business

  • Develop, manage, evaluate and place sales talent effectively in order to meet the needs of the sales channel

  • Attain sales quota, maximize proceeds and up-sell ancillary offerings (i.e., financing, warranty sales and etc.)

  • Monitor customer retention by managing Customer Satisfaction Indices (CSI), handling customer issues and ensuring contact with existing customers

  • Leverage Salesforce.com to effectively manage the various stages of the sales pipeline

  • Forecast sales results accurately and timely

  • Assist in developing strategies that influence alternative ways to drive incremental sales volume

  • Evaluate sales opportunities in order to maximize returns and volumes

  • Maintain competitive awareness

  • Develop new and enforce existing sales protocols & processes

  • Effectively leverage the various sales channels (inside, outside, fleet and trade) to maximize sales volumes and returns

  • Foster teamwork between sales channels in order to maximize sales volumes and returns for the Organization

Inventory Management:

  • Manage inventory levels at the various used vehicle centers (UTC’s) by vehicle type, class and finish, in order to maximize proceeds at the time of sale

  • Ensure the correct mix of inventory is at each UTC in order to meet current market demands

  • Ensure that product positioning practices are being upheld to standards of that of an effective retail equipment sales environment

  • Ensure location standard operating procedures are being upheld to the expectations of the Organization

  • Manage age of inventory in order to minimize carrying costs for the Organization

  • Transfer vehicles as appropriate to capture market opportunities


  • Provide leadership, oversight, direction and compliance to ensure inbound and outbound telemarketing standards are met

  • Co-manage with the oversight of Ryder’s marketing group, marketing promotions such as trade magazines, direct mail and inbound/outbound telemarketing

  • Provide leadership, oversight, direction and compliance to ensure the lead generation process is working effectively between the inside and outside sales teams

  • Co-manage with the oversight of Ryder’s marketing group, Ryder’s used vehicles sales website


  • Maintain compliance with company, local, state, federal and other regulatory agencies at the Used Truck Centers (UTCs)

  • Maintain Sarbanes Oxley compliance at all UTCs by conducting audits of locations

  • Ensure proper emphasis is given to the importance of the vetting process (driver license background check process)

  • Performs other duties as assigned

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Requisition ID 2018-62909

Category Asset Management

Employment Type Regular - Full Time (4)

Travel Requirements 30-40%

Position Code 8001