Job Information

Ryder System Location Rental Manager in Los Angeles, California

Current Employees:

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Start your career with Ryder today!

BUILD ON YOUR CAREER WITH A COMPANY THAT HAS A FUTURE.

At Ryder, our most important competitive advantage is our people. CULTURE-INTEGRITY-FAMILY. As a Location Rental Manager, you’ll be part of a dynamic team, equipped to succeed and empowered to develop your managerial career.

Summary

The Supervisor Rental position or " LRM " is designed to be a support role for the Rental Manager. The incumbent will be assigned branch(es) where they will be responsible for the personnel and operations of the Rental counter(s).

Position Location- Intended to cover all branches from Ventura to San Diego and east including the I.E. and Vegas.

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Ryder's most recently been named a “ Top Company for Women to Work for in Transportation ” by Women in Trucking, one of Fortune Magazine’s “ World’s Most Admired Companies ,” one of “America’s Most Responsible Companies (https://newsroom.ryder.com/news/news-details/2020/Ryder-Recognized-for-Corporate-Social-Responsibility-Leadership-by-Newsweek/default.aspx) ” by Newsweek.

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Essential Functions

  • RENTAL COUNTER(S) OPERATIONS: DAILY MANAGERIAL RESPONSIBILITIES - Ensure audit compliance, establish hours and days of operation, develop and maintain operating standards, maintain facility appearances, isolate and identify problem areas, analyze situations, develop strategies and action plans, assist with special equipment needs, follow up on administration exceptions and ensure safety compliance.

  • CASH & CREDIT - Monitor cash and credit overruns and ensure proper cash handling procedures at rental counters.

  • P & L MANAGEMENT - Manage trailer pool charges, monitor outside and ID charges, manage transfer expense, ensure proper license and permitting for vehicles, manage accident charges, review all reports and analyze performance and develop action plans to ensure maximum

  • CBU and product line profitability.

  • COORDINATION - Ensure proper leadership, communication between other functional areas of the CBU

  • SALES/MARKETING - Identify market potential, develop and implement a marketing plan, establish marketing objectives, identify target customers and prospects, evaluate and develop a strategy against competition, monitor competition actions and activities. Establish both standards and special pricing, monitor deviations and exceptions. Manage the FIS/DPS and ensure inbound/outbound telemarketing standards are being met

  • CUSTOMER SERVICE - Ensure operations are efficient in handling customer's ongoing needs. Handle special customer needs and requirements, handle customer complaints and/or disputes, identify customer needs and work to provide products and services to satisfy those needs, establish customer appreciation and/or thank you programs.

  • ASSET MANAGEMENT - Monitor vehicle performance and utilization, minimize out of service status, and monitor vehicle activity to ensure proper utilization/revenue. Establish appearance standards for all vehicles, continuously evaluate and improve the appearance of the fleet to those standards while enforcing the Commercial Rental Guarantee

  • PERSONNEL: STAFFING - Develop and maintain staffing plans, evaluate the mix between full-time vs. part-time balanced against customer service requirements

  • MANAGE EMPLOYEES - Provide leadership, act as an appropriate role model, set objectives, establish job standards, assign and delegate tasks, communicate priorities and results, monitor job performance, give timely and appropriate feedback and follow all company guidelines regarding personnel management

  • TRAINING & DEVELOPMENT - Evaluate strengths and weaknesses of personnel, put together individual action plans to train and develop people. Conduct on-going on the job training as well as other specific training programs and succession and/or corporate training responsibilities

Additional Responsibilities

  • Performs other duties as assigned.

Skills and Abilities

  • Ability to build strong customer relationships

  • Energetic and outgoing

  • Must possess marketing creativity

  • Effective leadership skills

  • Goal achiever

  • Posses sales management skills

  • Ability to work independently and as a member of a team

  • Highly thorough and dependable

  • Commitment to ethical business practices

  • Ability to work within tight timeframes and meet strict deadlines

  • High sense of urgency

  • Strong verbal and written communication skills

  • Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)

  • Flexibility to operate and self-driven to excel in a fast-paced environment

  • Capable of multi-tasking, highly organized, with excellent time management skills

  • Detail oriented with excellent follow-up practices

Qualifications

  • Bachelor's degree required in Business Administration, Marketing, Finance or 8 years job related experience

  • Five (5) years or more rental experience with rotational exposure to all aspects of the business (rental counters, sales, branch operations, etc.) required

  • Two (2) years or more experience managing others required

Travel: None

DOT Regulated: No

Job Category: Operations and Support

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. (https://ryder.com/job-applicant-privacy-policy)

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