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The Technician IV performs major and technically difficult diagnostics, repairs, and overhauls/rebuilds in a timely manner; ensuring quality, time standards, customer expectations, cost guidelines and reliability goals are met. The T4 works on assignments requiring considerable judgment and mentors other Ryder technicians on a regular basis. The Technician IV provides the highest level of experience and expertise in vehicle diagnostics and repair. The position also plays a key role in the leadership, development and training of other grade technicians. The T4 may specialize in areas such as: refrigeration, electronics, exhaust systems, etc., and should possess a combination of extensive vehicle transportation experience, ASE certifications, and/or multiple Ryder Qualifications.
PERFORMS VEHICLE MAINTENANCE AND REPAIR DUTIES INCLUDING:Performs standard vehicle maintenancePerforms preventive maintenancePerforms complex repairs with minimal (if any) support.Demonstrate the ability to access and use internal and external maintenance documentsDiagnoses and repairs complex mechanical and electronic problems with minimal (if any) support, utilizing diagnostic computers/software when applicable.Performs remote triage with RCRC and customers to determine best solution to assist roadside breakdowns.
INTERACTS WITH CUSTOMERS/DRIVERS TO PROPERLY DETERMINE THE NATURE OF COMPLAINT ONCE ASSIGNED A TASKInstructs and advises other technicians regarding maintenance repair procedures and diagnosticsCoaches/Mentors other level techniciansAdvise shop management and other technicians on shop repairsPerforms facility maintenance duties
Utilizes key functions of Shop Management System and electronic documentation availableWorks in accordance with all federal/ provincial and corporate compliance guidelines (i.e., safety, DOT, MOT)
Other support duties as required to support operations. These could include but are not limited to Service Island support.
TIRE AND WHEEL MAINTENANCE: Tire & Wheel safety trained within 90 days (TW220)Repair and replace tire and wheel assembliesPerform nail hole repairsVerify, diagnose and repair tire related ride quality complaintsPerform failure analysis and substantiate premature failure
PREVENTIVE MAINTENANCE: PM trained and qualified within 90 days (PM230 & PM298)Mentor technicians in complete and efficient PMsConduct quality inspections on PMs
BRAKES-AIR: Brake Air trained and qualified within 90 days (BA220 & BA298)Measure lining thicknessAdjust brakesPerform air brake sections of P.M.Perform brake overhaulMeasure drums, rotors, cam bushingsReplace S cams and bushings, slack adjusters and shimsReplace foot and relay valves, air dryers, air tanks, air lines and other similar componentsMust meet federal qualifications of brake mechanic and inspectors (FMCS 396.25)Perform failure analysis and substantiate abuse or premature failureDiagnose and repair all systems and related problems
BRAKES-HYDRAULIC: Brake Hydraulic trained and qualified within 90 days (BH220 & BH298)* where appropriateMeasure lining thicknessAdjust service brakesAdjust park brakesRepair or replace minor parts such as linesBleed brake systemsPerform brake shoe replacementMeasure rotors and drumsInspects and replace wheel cylinders, master cylinders and boostersMust meet federal qualifications of brake mechanic and inspectors (FMCS 396.25)Perform failure analysis and substantiate abuse or premature failure
A/C, HEATER & REFRIGERATION: A/C recycling and recovery certified within 90 days (CF609) & A/C trained and qualified within 180 days (AC220 & AC298)Perform basic system checks such as power to compressor, condenser obstructions, belt tension, etc.Identify refrigerant and oil leaksOperate charging and recovery equipmentAttach manifold gaugesCharge the system according to manufacturer's specificationMeet Federal Refrigeration/AC qualificationsFlush system contaminantsRun OEM performance tests and verify performanceUtilize electrical schematics and Diagnostic procedures to identify correct related problemsDiagnose and repair all systems and related problems
CARGO HANDLING/TRANSFER, LIFTGATES:Perform all mechanical and electrical diagnostics on liftgatePerform failure analysis and substantiate abuse or premature failureRepair and replace all liftgate components
CHARGING SYSTEMS: (electrical) HD electrical trained within 90 days (DR208)Perform full diagnostic charging system including in-depth analysis and corrections
CRANKING SYSTEM: (electrical)Perform in-depth analysis, get to root cause and make correctionsDiagnose and repair all systems and related problems
LIGHTING SYSTEM AND ELECTRICAL ACCESSORIES:Diagnose, isolate and repair lighting system problems such as shorted and open circuitsDiagnose and repair electronically controlled lighting and electrical sub-systems (i.e., SAM cab/body control module)
CLUTCH:Identify proper clutch operationIdentify proper clutch brake operation and adjustAdjust Hydraulic or mechanical clutchesRemove and replace clutch, throw out bearing, pilot bearing, flywheel, clutch brake, etc.
COOLING SYSTEMS:Diagnose all fan clutch typesDiagnose all control systemsRebuild fan clutchesDiagnose and repair all systems and related problems
DRIVE AXLES:Perform diagnostics and major repairs as requiredPerform failure analysis and substantiate abuse or premature failure
DRIVE LINE:Perform diagnostics and major repairs as requiredPerform failure analysis and substantiate abuse or premature failure
DIESEL AND GAS ENGINES - all engines:Identify unusual noises and oil leaksdiagnose, overhaul and replace all assemblies and components as requiredPerform failure analysis and substantiate abuse or premature failureDiagnose and repair emission after treatment components and related sub-systems
FUEL SYSTEMS:Diagnose all fuel system malfunctionsRepair and replace fuel system components including injectorsDiagnose and repair electronically controlled fuel related sub-systems
STEERING AND NON-DRIVEN AXLES AND ALIGNMENT:Perform alignment procedures and adjust as necessaryDiagnose and repair all steering components for wear and/or damageCheck and adjust trailer axle alignmentAdjust wheel bearingsPerform failure analysis and substantiate premature failure
SUSPENSION-CHASSIS AND CAB:Diagnose and repair air leaksDiagnose and repair suspension and chassis componentsDiagnose hard to fund problems and all types of system problemsMaintain, repair and replace all chassis componentsPerform failure analysis and substantiate premature failure
VEHICLE COUPLING SYSTEM (PM):Repair and/or replace 5th wheelDiagnose and repair vehicle coupling components for wear and/or damage
DECISION MAKING:Responsible for making decisions surrounding vehicle diagnostics and repair
Skills and Abilities
Strong mechanical skills
Ability to demonstrate proficiency with advanced diagnostics, overhaul and repair of all vehicle components and systems
Perform all entry level tasks, road test vehicles as necessary
Ability to read and/or listen and understand information and ideas communicated
Strong verbal and written communication skills
Highly thorough and dependable
Available for on call duty and work shift work/weekend
Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
Ability to work independently and as a member of a team
Flexibility to operate and self-driven to excel in a fast-paced environment
Capable of multi-tasking, highly organized, with excellent time management skills
Detail oriented with excellent follow-up practices
H.S. diploma/GED required
Vocational or Technical Certification preferred must have minimum tool requirement
Four (4) years or more experience in performing advanced mechanical repairs and diagnostics on heavy duty and medium duty equipment required
Non Commercial Driver License CLASS E
Valid Commercial Driver License (CDL) CLASS A
Must possess state license as required
SBTIII (SBT220) trained
Complete 2 of the OEM On-line diagnostic scan tool software courses as required by location fleet mi. (predominant OEM of fleet mix
DOT Regulated: No
Job Category: Technicians
Ryder is an equal opportunity employer. We value Diversity and Inclusion in the workplace and encourage all qualified candidates to apply including women, visible minorities, aboriginals and persons with disabilities.
In accordance with our commitment to diversity and inclusion, Ryder welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment, selection, and assessment process. Should you require an accommodation, please inform the Human Resources representative of the nature of the accommodation requested so that we may discuss your needs with you. If you require assistance in order to apply please contact us at 226-213-4040.
Ryder est un employeur offrant l’équité en matière d’emploi. Nous valorisons la diversité et l’inclusion en milieu de travail et nous encourageons tous les candidats qualifiés à postuler, y compris les femmes, les minorités visibles, les autochtones et les personnes avec un handicap. (L'emploi du genre masculin dans ce texte ne se veut pas discriminatoire et n'a pour but que de l'alléger)
Conformément à son engagement envers la diversité et l'inclusion, Ryder accueille et encourage les candidatures de personnes handicapées. Des accommodements peuvent être proposés sur demande pour les candidats qui participent à toutes les sphères du processus de recrutement, de sélection et d'évaluation. Si vous nécessitez un accommodement, veuillez informer le représentant des ressources humaines de la nature de l'accommodement souhaité afin que nous puissions discuter de vos besoins avec vous. Si vous avez besoin d'assistance pour postuler, veuillez nous appeler au 226-213-4040.