Job Information

Ryder System Sr. Manager IT Process Excellence & PMO Support in Little Rock, Arkansas

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The Process Excellence group optimizes processes, as needed, and instills a culture of continuous improvement throughout Ryder IT and some parts of Business. For each process improvement engagement undertaken, the Process Excellence staff assesses the current state of the process, defines the future state, and establishes clear steps for moving to the desired future state. Process Excellence group members work collaboratively with the process owners and process participants across Ryder with a heavy focus in IT organization, in analyzing and optimizing processes. They identify performance metrics to capture relevant data to demonstrate the effectiveness of each process improvement engagement. They lead teams of owners/stakeholders on projects that focus on reducing waste, balancing risk, streamlining processes, and where applicable, enhancing customer satisfaction. The manager and team are also responsible for maintaining a clear understanding of process excellence and best practices, and communicating across the organization. Facilitate team workshop to help teams understand Agile and Lean principles, Scrum and Kanban. The team is also responsible for the administration of the Enterprise Portfolio Management tool.

Essential Functions

  • Work with senior management to establish and stabilize the Process Excellence function by defining the group’s standards and governance, tools, and methodology; build the existing base of executive sponsorship; build the project pipeline and prioritization criteria; establish communication and training plans; and commence initial process improvement projects

  • Identify opportunity areas where process management and reengineering can significantly impact efficiency, quality, profitability, and customer satisfaction.

  • Solicit, collect and prioritize business process improvement candidate projects by partnering with internal Process Improvement business groups

  • Assess current processes, identify defects, areas of improvement, and “to-be” process design, assist in transition planning

  • Develop appropriate metrics, including key performance indicators (KPIs), critical success factors (CSFs), performance measures and process controls

  • Gather, mine and analyze data to drive business process improvements using Six Sigma, Lean quality or like process improvement programs

  • Lead process owners, stakeholders and subject matter experts through the improvement process and manage expectations.

  • Manage and administer Enterprise PPM for project deliveries

  • Facilitate process improvement meetings and workshops, including business process reengineering sessions, brainstorming sessions and various process improvement events such as Kaizen, Value Stream Mapping, Rapid Improvement, and similar. Develop documentation including procedures, business guidelines, checklists, templates, etc.

  • Supervise team, providing clear direction. Communicate regularly with staff to maximize effectiveness and productivity.

  • Provide mentoring and employee development guidance to staff with constructive feedback on projects, goals and accomplishments.

Additional Responsibilities

  • Performs other duties as assigned.

Skills and Abilities

  • Assist in implementing changes to budgets, reporting, work intake, and planning to ensure process supports Lean and Agile programs.

  • Demonstrated competence in collecting and analyzing data, and developing appropriate conclusions and recommendations

  • Advanced analytical and creative thinking skills

  • The Process Excellence Manager must have the ability to motivate team members, drive change, and facilitate problem solving discussions, provide coaching, mentoring and constructive feedback

  • Strong leadership and project management skills

  • Provide feedback on Lean processes, procedures, training to better support enterprise Agile transformation efforts

  • Exceptional interpersonal and communication skills, including oral, written, facilitation, mediation, collaboration, and presentation skills

  • Overall business acumen with the ability to find the simplest, best path to solutions

  • Ability to work independently as well to work effectively in a team-based environment

  • Strong hold on managing Project Financials, tracking budgets, Portfolio level financial planning advanced required

  • Working knowledge of Planview – Portfolio and Project Management advanced required

  • Hands-on experience with Power BI reporting and Dashboards advanced required

  • Business process mapping and documentation, analysis, advanced preferred

  • Experience in business process modeling, as well as in process improvement methodologies and tools intermediate preferred

Qualifications

  • Bachelor's degree required Business, Finance, Strategic Planning or Technology related discipline

  • Master's degree preferred Graduate degree in a Business-related discipline

  • Ten (10) years or more Process Excellence required

  • Five (5) years or more Portfolio Management required

  • Seven (7) years or more Project Management required

  • Strong hold on managing Project Financials, tracking budgets, Portfolio level financial planning advanced required

  • Working knowledge of Planview – Portfolio and Project Management advanced required

  • Hands-on experience with Power BI reporting and Dashboards advanced required

  • Business process mapping and documentation, analysis. advanced preferred

  • Experience in business process modeling, as well as in process improvement methodologies and tools intermediate preferred

  • Project Management Professional (PMP) Certification

  • Other Lean, Six Sigma Black Belt

Travel: 20-30%

Job Category:

Continuous Improvement

Job Category: Continuous Improvement

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. (https://ryder.com/job-applicant-privacy-policy)

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