Ryder System Manager Sales Operations in Little Rock, Arkansas
If you are a current employee at Ryder (not a Contractor or temporary employee through a staffing agency), please click here (http://wd5.myworkday.com/ryder/d/task/1422$3.htmld) to log in to Workday to apply using the internal application process. To learn how to apply for a position using the Career worklet, please review this quick reference guide (https://rydersystems.service-now.com/sys_attachment.do?sys_id=a39f83621bd99050632a4223cd4bcb91) .
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Are you a Salesforce.com consulting expert making sales teams more effective? If so, this may-be the perfect fit for you. The objective of the Manager Sales Operations role is to strengthen the capabilities of the sales organization team to provide Salesforce.com support for the sales leadership team. The role provides thoughtful consulting solutions for various types of Salesforce.com configurations request that the Sales Operations team receives.
Maintain excellent relationship with specific sales teams and leaders to understand their challenges and recommend solutions to address them
Propose changes in existing processes to maximize efficiency and effectiveness of sales teams
Use Salesforce administrative tools to implement new processes quickly
Use integrated dialer capabilities (Five9) to maximize the quantity and quality of calls by lead developers
Keep tight control of procedures, reports and analysis around pipeline management.
Effectively interact with other areas of the company to obtain the best results for sales teams
Prepare and deliver effective training remotely and through recorded videos
Interact with IT to review proposed solutions and obtain their support
Provide insight into sales trends to optimize performance of our sales force.
Assist in the process of defining new Sales Operations procedures and refining existing ones.
Ensure seamless execution of assigned programs.
Assist in the process of determining potential data discrepancies.
Skills and Abilities
Experienced understanding existing Salesforce implementation, identifying opportunities for improvement and executing the plan to achieve those improvements
Experience in Salesforce Flows and Process Builder
Experience in installations with telephone dialers integrated with Salesforce a strong plus
Understand business sales processes from lead generation, lead development, opportunity handling, pipeline management and forecasting
Excellent communication skills to uncover issues and obtain buy-in from others to new ideas
Define the best way to implement solutions using the tools available
Technically curious to research different ways to solve problems
Project management capabilities
Bachelor's degree required marketing, finance, computer science, engineering or relevant field
Master's degree preferred MBA
Four (4) years or more with Salesforce administration experience required
Cloud contact center (e.g., Five9) experience preferred
Marketing Automation Tools experience preferred
DOT Regulated: No
Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.
Job Category: Sales Support
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Requisition ID: R20912
Job Type: Full time
Ryder operates behind the scenes, managing critical fleet, transportation and supply chain functions for over 50,000 customers, many of which make the products that consumers use every day. When you choose Ryder, you get access to industry-leading technology, one of North America’s largest fleet of trucks, an expansive infrastructure of maintenance facilities and warehouses, and some of the most talented people in the industry.