Ryder System Technical Customer Support Associate: Fueling Systems Maintenance and Service Operations in HOUSTON, Texas

Position Description

The Technical Customer Support Associate (TSA) position is responsible for providing a wide range of technical support for fueling facilities (preventative maintenance, service, inspections, repairs, projects, environmental compliance, others) primarily within the transportation, retail, commercial, industrial, institutional and agricultural industries. This position will interact with a wide range of stakeholders (Authorize Service Contractor (ASC), Environmental Engineer, internal compliance teams, manufacturers, and facility personnel). He/She will achieve high customer satisfaction by addressing customer service needs to final resolution while continuously expanding technical knowledge in support of current or new organizational business opportunities.

flexible schedule

Please note this is a temporary position that may have the opportunity to convert to a permanent full time role.

Requirements

  • High School diploma or equivalent

  • One (1) year or more experience as a Level I TSA or equivalent preferred

  • Strong verbal and written communication skills. Effectively convey information effectively by phone, in written form, email or in person

  • Proactively approaches responsibilities. Self starter,

  • Ability to:

  • Follow general guidelines from management while making independent and sound decisions

  • Create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors). Can solve problems with peers with a minimum of noise; is seen as cooperative; gains trust of peers; encourages collaboration; can be direct and true to his/her peers

  • Assess a situation, seek multiple perspectives, gather more information if necessary, and identify key issues that need to be addressed. Uses Technical aptitude and reasoning to identify the strengths and weaknesses of available, conclusions and/or approaches to solve problems. Ability to quickly troubleshoot systems not just individual components (system approach) while achieving a high degree of customer satisfaction

  • Capable of multi-tasking, highly organized, with excellent time management skills.

  • Detail oriented with excellent follow-up practices. Can cope with change; can shift gears; can act without having the total picture; isn't upset when things are up in the air; can comfortably handle uncertainty (ambiguity); Flexibility and self-drive to excel in fast-paced environment

  • Possesses strong technical aptitude. Technical aptitude in the area of electronics and/or mechanical systems (down stream fueling systems preferred) preferred

  • Friendly and service-oriented. Displays a calm and friendly demeanor – optimistic, can do, and team attitude

  • Knowledge of RFS internal operational information management system, protocols and procedures (CrossForm, Site Sentinel, Fuel Quest, Right Fax, phone systems, others) (beginner level) preferred

  • Proficient in Microsoft Office environment (beginner level)

  • Fueling systems (UST/AST alarm monitoring, Automatic Tank Gage (ATG), interstitial, Proves, sensors, spill buckets, sumps, Turbine Transfer Pumps (STP), Under Dispenser Containment (UDC), DEF system, dispersers, piping) Downstream fueling systems and other systems as assigned (beginner level)

  • Good computer skills to include exhibiting intermediate level proficiency in:

  • Using an Internet browser (ie: Internet Explorer)

  • Using an Internet search engine (i.e. Google, Yahoo, etc)

  • Understanding URLs

  • Create bookmarks or “favorites” within an Internet browser

  • Downloading files or saving the target of specific URLs

  • Uploading files by using simple web forms

  • Sending and receiving email with attachments

  • Saving email attachments on a hard drive

  • Using a word processor

  • Pasting text from a web page or a word processor document into an email

  • Printing materials from the Internet or from other computer documents

  • Saving a document as various file types

  • Creating and managing files and folders on your computer

  • Installing software downloaded from the Internet

  • Finding files on a hard drive;

  • Others

  • Obtain at least one dispenser and/or ATG certification within 1 1/2 years of hire

Responsibilities

  • Utilize basic understanding of various fueling systems (UST/AST alarm monitoring, Automatic Tank Gage (ATG), interstitial, Proves, sensors, spill buckets, sumps, Turbine Transfer Pumps (STP), Under Dispenser Containment (UDC), DEF system, dispersers, piping, others) to resolve customer needs

  • Obtain a clear understanding of initial customer service needs (First notifications) and has ownership of resolutions by either elevating service need to a Tier II or Sr TSL and/or by creating a service work order

  • Maintain effective communications with customers (and other stakeholders) through the use phone, email, and external/internal information management system

  • Ensure work order timelines and priorities are met. Utilize work order management system to prioritize and analyze customer service needs prior to taking action

  • Working weekends, staying late, and/or making work schedule changes, is necessary to meet business needs

  • Performs other duties as assigned

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Requisition ID 2018-61875

Category Environmental

Employment Type Ryder Temp Employee (3)

Travel Requirements 0-10%

Position Code 9543