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The Transportation Operation Manager, internally titled Customer Logistics Manager will be the main on site presence at the customer location representing Ryder. Her / His main responsibility will be to manage approximately 46 drivers to ensure customer transport needs are met. The set routes may and do change based on business needs between multiple locations which the Customer Logistics Manager will accommodate through driver management.
Manages and directs work of drivers to maximize productivity and provide safe, on time delivery to our valued customer base while balancing the driver's performance.
Responsible for managing customer delivery commitments which includes managing driver time off requests for vacations, personal time off, equipment maintenance issues and traffic delays.
Manage and encourage driver optimum performance and satisfaction by proactively monitoring driver wait time at shippers and consignees, dwell time between loads, address driver complaints/grievances and take action on behalf of the driver as needed, including determining when additional pay is appropriate, approved and in process.
Insure prompt payroll processing for drivers with proactive steps and communication with payroll department as needed.
Compute daily checklist to ensure compliance with company goals (KPIs) and verification of all fundamental accomplished
Manager driver files.
Manage drivers are meeting DOT regulations and compliance.
Building rapport, coach, and effectively motivate drivers based on their performance.
Manage metrics and have a strong understanding of analytics.
Other duties may be assigned.
Monday - Friday
3:30pm to Midnight
Must be available to work based on operation demands and on-call during off standard work hours.
Performs other duties as assigned.
Associate's degree .
Bachelor's degree Related field preferred.
Five (5) years or more experience Logistics, Transportation, Warehouse or industry related field experience
Five (5) years or more experience Previous plant experience
Five (5) years or more experience Contingency planning and crisis management support experience
One (1) year or more experience direct supervisory experience
Five (5) years or more experience 3PL experience
One (1) year or more experience LLP (lead Logistics Provider) background
Ability to work within international functional teams.
High level analytical ability where problems are unusual and difficult.
Demonstrated technical and professional skills in job-related area.
Ability/willingness to travel to customer locations in support of GM Crisis Events.
Off shift support in the event of critical customer network disruption or crisis.
Makes decisions in a a timely manner.
Strong oral and written communications skills.
Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors).
Ability to work independently and as a member of a team.
Flexibility to operate and self-driven to excel in a fast-paced environment.
Capable of multi-tasking, highly organized, with excellent time management skills.
Detail oriented with excellent follow-up practices.
Proficiency in MS Office (Word, Excel, PowerPoint and Access) is required.; advanced level.
Logistics industry knowledge; advanced level.
Knowledge and understanding of Customer/Company local and Federal regulations.; advanced level.
Fundamental knowledge of Supply Chain Management components.; intermediate level.
Strong knowledge of Manufacturing and Production; advanced level.
Job Category: Logistics
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.