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Ryder System HR Employee Services - Data Administration Representative in FRANKLIN, Tennessee

Position Description

The HR Employee Services Data Administration Representative supports the Data Administration Supervisor by managing employee records, tracking action items, and providing process-related reports. Primarily responsible for supporting intake and resolution of HR transactions initiated via Workday and ServiceNow in accordance with the operations procedural documentation.

  • Anticipated start date: May 15, 2020

  • Hours of operation: Monday through Friday, 8am - 8pm EST

  • Staggered shifts and/or flexible scheduling may be available

  • Bilingual is a plus

#indexempt #Li-pri


  • High School diploma or equivalent

  • Associate's degree or equivalent level of Bachelors in HR preferred

  • One (1) year or more experience in HR or related field preferred

  • One (1) year or more experience in case management system(s) (e.g., ServiceNow; Salesforce, etc.) preferred

  • One (1) year or more experience in HRIS (e.g., Workday, SAP, Peoplesoft, Oracle) preferred

  • Presents ideas and information to customers in a clear, concise manner, exhibiting exceptional communication skills (written and verbal)

  • Adapts communication style to different customer groups

  • Demonstrates attention to and actively strives for understanding of customers’ concerns and opinions

  • Illustrates ability to listen effectively to customer concerns and issues in order to provide applicable solutions

  • Creates an environment that encourages sharing of information within the team, by fostering open dialogue with team members

  • Demonstrates knowledge and comfort in use of computer technologies


  • Diagnose and resolve critical transaction issues with the highest level of accuracy, accountability and reliability

  • Monitor and manage work queues in real time while maintaining service-level agreements

  • Escalate to and work closely with Functional Specialists to resolve complex transactions

  • Provide feedback on development procedures, standards control and updates

  • Performs other duties as assigned

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Job Locations US-TN-FRANKLIN

Posted Date 2 weeks ago (3/25/2020 10:16 AM)

Requisition ID 2020-85299

Category Human Resources

Employment Type Regular - Full Time (4)

Travel Requirements 0-10%

Position Code 7743