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The HR Employee Services Data Administration Representative I supports the Data Administration Supervisor by managing employee records, tracking action items, and providing process-related reports. Primarily responsible for supporting intake and resolution of HR transactions initiated via Workday and ServiceNow in accordance with the operations procedural documentation.
High School diploma or equivalent
Associate's degree or equivalent level of Bachelors in HR preferred
One (1) year or more experience in HR or related field preferred
One (1) year or more experience in case management system(s) (e.g., ServiceNow; Salesforce, etc.) preferred
One (1) year or more experience in HRIS (e.g., Workday, SAP, Peoplesoft, Oracle) preferred
Presents ideas and information to customers in a clear, concise manner, exhibiting exceptional communication skills (written and verbal)
Adapts communication style to different customer groups
Demonstrates attention to and actively strives for understanding of customers’ concerns and opinions
Illustrates ability to listen effectively to customer concerns and issues in order to provide applicable solutions
Creates an environment that encourages sharing of information within the team, by fostering open dialogue with team members
Demonstrates knowledge and comfort in use of computer technologies
Diagnose and resolve critical transaction issues with the highest level of accuracy, accountability and reliability
Monitor and manage work queues in real time while maintaining service-level agreements
Escalate to and work closely with Functional Specialists to resolve complex transactions
Provide feedback on development procedures, standards control and updates
Performs other duties as assigned
Job Category: HR Compliance
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.