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Responsible for maintenance, configuration, and troubleshooting Planview – often the result of Portfolio needs, end-user work requests, help desk tickets, process changes, and regular system upkeep. Participates and contributes to process improvement initiatives by proposing and/or undertaking system configuration changes that support the overall improvement initiative. Helps end users understand system processes and usage rules, as well as, enforcing those processes and rules. Supports the Planview team in communicates maintenance windows and outages to impacted end users. Establishes and documents system support procedures, including level-1 help desk procedures. Adheres to established SLAs when responding to help desk tickets and identifies the root cause of system problems. Proficient in the understanding of the systems' back-end processes and underlying data, such that he/she can provide insight during improvement initiatives, as well as effective troubleshooting when problems arise.
• Configures the system to support the PMO needs, user requests, process changes, and improvement initiatives
Perform in-depth analysis in current state setup, workflows and capabilities with the goal of enhancing the usage of Planview to match scaled agile framework setup from Request in-take, planning and strategies capability
• Manages end user requests (e.g. system access requests, reports, research requests, job scheduling, etc.) and provides data analysis and queries to support IT and other business initiatives
• Develop and administer enterprise wide onboarding training, recurring refresher training
• Provides guidance and enforces system processes and usage rules
• Performs regular system maintenance by supporting timely upgrades, communications, process updates.
• Communicates system changes, maintenance windows, and outages to impacted end users
• Supports large project initiatives in the role of the system’s Subject Matter Expert. Proposes solutions related to the supported systems, as well as, identifies risks related to proposed system changes.
• Performs other duties as assigned.
• May be asked to support one or multiple projects or project functions, as bandwidth allows
• Engages in online, classroom, and/or self-training to continue developing system expertise
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelor's degree Computer Science, Computer Information Systems, Informatics or Engineering, other majors to be considered on an individual basis - required
Five (5) year or more System administration of a PPM platform, such as Planview, enterprise software package, such as an HR system, Financial System, ERP System, Project Management Systems, Incident Management System, etc.
Three (3) year or more Experience in process improvement – whether in a business or technical environment
Seven (7) year or more Experience working in an IT environment and having been exposed to various IT-related responsibilities and terminology
Skills and Abilities
Ability to analyze and solve problems.
Ability to read and/or listen and understand information and ideas communicated.
Develops and delivers effective presentations Present information and ideas to others clearly and understandably
Ability to effectively facilitate meetings, work sessions, and training.
Aptitude to learn a new business and systems.
Strong verbal and written communication skills
Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors).
Ability to work independently and as a member of a team
Flexibility to operate and self-driven to excel in a fast-paced environment
Capable of multi-tasking, highly organized, with excellent time management skills
Detailed oriented with excellent follow-up practices
Technically savvy with ability to quickly learn new systems and effectively assume administrator responsibilities
SQL scripting or similar scripting capabilities (fundamental skills at minimum)
System analysis capabilities (including data analysis) and process improvement capabilities (business and/or technical)
Ryder business knowledge / practices / processes
Licenses and Certifications
Licenses/Certifications Other Lic/Certification Time Frame
Other System administrator certification(s) from commercially recognized product(s)
Job Category: Systems Administration
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.