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The Salesforce Administrator will provide systems and process support for the Sales Leadership Team. This support will include: understanding inefficiencies in the sales process, driving improvements by analyzing and recommending best practice approaches including training and changes in the technology tools. The role requires in-depth understanding of the Salesforce.com platform capabilities including data visibility, permissions, modifications to objects and fields, creation of workflows and processes, and creation of reports and dashboards to track fundamental metrics to measure the efficiency of the process. It also requires the collection of new requirements from the user community, understand the business drivers behind them, coordinate the parts that need to be tackled by IT, communicate results, prepare training content and deliver training sessions.
Create requirement specifications to address improvements. Work with and understand alternative development approaches for proper discussion with IT. Interact with IT to make sure the changes are done correctly and on-time. Make configuration changes in Salesforce sandbox to implement portion of the solution as agreed with IT
Produce training material in multiple media to support the adoption process. Conduct training sessions remotely and in person to support the release of new features
Create Salesforce reports and dashboards to track fundamental process metrics. Create Salesforce reports to identify data quality issues. Coordinate data cleansing efforts. Define process of determining potential data discrepancies
Work closely with field based sales leadership to understand process improvement opportunities. Propose process changes based on feedback from the different sales channels. Define new Sales Operations procedures and refine existing ones
Ensure seamless execution of assigned programs
Remain current in Salesforce environment, third party applications and best practices
Skills and Abilities
Understanding of requirement specifications and interface with IT to confirm appropriate solution and follow up on delivery of final implementation
Understanding of change management, including understanding needs, coordinating communication, and creating and delivering training to sales users and other constituents
Strong verbal and written communication skills
Analytical thought process to discover problems and suggest best way to solve them
HS diploma or GED with 7 years of experience in Sales Operations in the Salesforce.com environment
Bachelor's degree preferred in Business, Marketing, Finance or related field
Three (3) years or more understanding and optimizing sales processes required
Five (5) years or more in Salesforce.com administration, reporting and dashboards. Including: creating roles, profiles, security, sharing rules, permission sets; custom objects, fields, page layouts, record types; validation rules and workflows required
Salesforce Certified Administrator (ADM201)
Certified Six Sigma Green Belt
Job Category: Sales Support
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.