Job Information

Ryder System Continuous Improvement Service Manager in Flower Mound, Texas

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The Continuous Improvement Service Manager (CISM) position supports the in-shop development of Ryder Continuous Improvement culture across FMS business units and regions by implementing, coaching, and supporting a new maintenance shop operating model. The CISM will drive change with the shop teams and the organization through focused CI efforts of performance in safety, quality, and customer satisfaction. This position will interact with employees at various levels, functions, and departments across the Region, BU, District, and shop. Including technicians, supervisors, managers, and directors. This position reports to the Continuous Improvement Manager of Field Operations.

The CISM must possess a willingness and desire to work directly with his/her peers in the maintenance shop environment and throughout the maintenance organization to define and set a strategy for continuous improvement efforts for new and existing operations. This position will require travel to areas beyond the CISM’s immediate home market via vehicle and/or airplane and may encompass overnight hotel stays. Experience in the FMS/transportation maintenance shop environment in a supervisor or management role is recommended but not required. With a focus on the truck maintenance facilities and processes the CISM coaches, guides, and supports front line employees to ensure execution of the maintenance process and achievement of business objectives.

Additional Responsibilities

  • Performs other duties as assigned

Skills and Abilities

  • Demonstrated success at performance managing teams while leading, training, and developing the workforce, including effective delegation and oversight of assigned work

  • Understanding of labor, financial operating, quality, safety and asset processes and related metrics

  • Strong sense of personal accountability and a proven track record of achieving desired results

  • Ability to communicate effectively both verbally and in writing

  • Proficient in basic computer skills and in a Microsoft Office environment

  • Ability to work with reporting systems to pull data for analysis and decision making (preferred)

  • Demonstrated success to a safe work environment, quality execution, and customer service as evidenced by previous experience and performance track record

  • Vehicle diagnostics/repair knowledge preferred

  • Knowledge of Shop Management systems preferred


  • H.S. diploma/GED required

  • Associate's degree preferred

  • Bachelor's degree preferred

  • Three (3) years or more Maintenance and Technical experience in a shop environment required

  • One (1) year Supervisory experience required

  • Vehicle diagnostics/repair knowledge preferred

  • Knowledge of Shop Management systems preferred

Safety Sensitive

Non-Regulated Tech

DOT Regulated: No

Job Category: Maintenance

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

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