Ryder System Customer Logistics Supervisor in EVANSVILLE, Indiana

Position Description

This position supervises Driver Relations ensuring that all processes are executed appropriately and in a timely manner. Operates as the subject matter expert and escalation point to resolve issues and continuously look for improvements in operational processes and designs, implementing those initiatives. Optimizes the contribution of the team through coaching, counseling and implement workable solutions to business issues/problems with minimum referral to management. Conduct work planning, estimation and prioritization to optimize performance of team and work with the domicile to define standards and reusable approaches for Driver Retention operations. Manage effective internal/external client relationships within own area of responsibility and build client relationships in the wider group or unit. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.


Employee Relations and Driver Retention


Ensure compliance with all DOT and corporate guidelines


Respond to employee questions, concerns and grievances


Supporting the delivery of on-boarding, training and orientating of drivers and non-driver personnel


Reviewing of exit interview and turnover data with location management


Work closely with management and HR Managers/Directors on continuous improvements to optimize business processes


Additional Responsibilities:

  • Define standards and reusable approaches within the Driver Retention operational framework

  • Driver Reward & Recognition

  • Driver Morale

  • Driver Engagement

  • Driver Communication

  • Participate in the interview process for new hires into driver roles

  • Train team members on new or enhanced operation procedures and policies.

  • Identify process improvement initiatives and define standards for new processes

  • Define standards and reusable approaches within the Driver Retention operational framework

  • Performs other duties as assigned.


  • High School diploma or GED equivalent required

  • Experience with DOT, OSHA, and all related safety regulations required

  • Minimum of 6 (six) months supervisory experience required


  • 1-3 Years of experience in a transportation, warehouse or distribution environment preferred

  • Proficiency with Microsoft Office Preferred

  • Knowledge/Experience in transportation environment, (i.e.: Shipping, receiving and inventory management, distribution or dispatch preferred.)

  • Knowledge of warehouse and or software applications, routing and dispatch software systems preferred


  • Performance management of direct reports. Developing direct reports

  • Employee relations/issue resolution New employee training

  • Disciplinary actions

  • Quality assurance Administrative duties

  • Customer satisfaction/problem resolution

  • Ensure functional area meets all productivity goals and objectives

  • Safety management and reporting

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Requisition ID 2017-48836

Category Logistics/Distribution/Transportation Management

Employment Type Regular - Full Time (4)

Travel Requirements 10-20%

Position Code 9977