Ryder System Logistics Manager in ERIE, Pennsylvania

Position Description

Capacity planning and modeling, financial forecasting and development of strategies to drive customer retention, growth & productivity enhancements for department/multiple customer accounts. Account disaster recovery strategies and contingency planning & cross training at the account level across accounts within the TM Centers. Direct interface with internal & external customers on all issues to include all business reviews, customer site visits & internal & external presentations of account status updates. Monthly customer allocation/headcount reports for existing/new clients. Heavily involved in recruiting and staff movement. Implementations coordination to include heavy interaction with TM Ops, IT, client/carriers and other resources.


  • Bachelor's degree in Business Logistics or Transportation or 8 (eight) years of combined college and/or relevant equivalent work experience is required

  • Minimum of 2 (two) years of supervisory experience required

  • Intermediate level skills with MS Word such as including styles, mail merge, tabs, tables, columns and breaks, graphics, fields, headers and footers, working with margins, page orientation, and spelling/grammar

  • Intermediate level skills with MS Excel such as freezing/unfreezing panes, hiding/unhiding data, setting print titles & page breaks, linking workbooks, creating external links, re-directing links, customizing toolbars & menus, protecting a worksheet, filtering options, and chart formatting options

  • Intermediate level skills with MS PowerPoint such as working with templates, using multimedia objects and custom animations, adding interactions, and publishing completed presentations

  • Intermediate level skills with MS Access such as using queries to display related information from two or more tables, construct selection criteria to extract specific records from tables and queries, and creating and utilizing pivot tables and charts based on query information


  • Bachelor's degree in Transportation, Logistics, or Business Administration preferred

  • Strong leadership competencies required

  • Candidate must possess excellent communications skills, both written and verbal, and have a strong professional presence

  • Strong interpersonal skills and ability to multi-task


  • Full supervisory responsibilities and mentorship for all resources assigned to account(s) under the individual jurisdiction

  • Ownership of all required training programs for account and operational activities

  • Participates in proposals and presentations for potential clients and active participate in new and existing client meetings

  • Insure compliance to all ISO 9001 quality system requirements at the account level

  • Ownership of standard customer and operational reporting

  • Ownership of operational continuous improvement initiatives

  • Develop and maintain high level of customer service

  • Ownership of corrective action program for customer complaints and issues

  • Related duties as assigned by the Group Manager or Director

  • Insure that Account operations are consistent with the direction of the shipment management technologies and business processes and vise versa

  • Full supervisory, development, training and management responsibility for a minimum of 15 employees

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Requisition ID 2018-66199

Category Logistics/Distribution/Transportation Management

Employment Type Regular - Full Time (4)

Travel Requirements 10-20%

Position Code 2175