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Ryder System Office Clerk I in Elkridge, Maryland

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SUMMARY

Coordinates the day-to-day operation of all aspects of assigned logistics customers, up to and including all arrival and departure check calls, all in transit and cross border activity, all on time carrier performance, all exception coordination and management. In addition, responsible for driving all Carrier Web Compliance and On Time Performance within the given customer network as well as addressing any additional customer requests such as added routes to a given network, the coordination of canceled routes with the carrier base, or the adjustment of any given planned routing in order to meet customer needs. Required to have a working understanding of multiple customer business rules and procedural requirements and may, through day to day customer interaction, be required to resolve any customer concerns or issues.

ESSENTIAL FUNCTIONS

Performs load scheduling functions with carriers and dedicated Ryder personnel

Supports Specialization:

Premium Freight Management (PFM):Responsible for analyzing premium freight requests, booking low-cost providers and route management.

Dedicated Contract Carriage (DCC): responsible for managing drivers, payroll and route management

Freudenberg Household Products (FHP): Responsible for optimizing loads, booking loads, appointments and customer contact

Off-shifts & Weekends (OSW): Responsible for working off-shifts or weekends while handling PRM, LTL, ACA, PFM, DCC, FHP

Coordinates appointments

ADDITIONAL RESPONSIBILITIES

May analyze Procurement and FBAP information relating to movement of unplanned freight

May be required to work designated off-shift/weekend coverage, including holidays.

Performs other duties as assigned.

EDUCATION

H.S. diploma/GED

Bachelor's degree Related field preferred.

EXPERIENCE

Five (5) years or more experience 1-5 years experience in position. (Supply chain or Operations experience preferred)

SKILLS

Excellent organizational skills. Ability to prioritize and accomplish work

Strong verbal and written communication skills. Internally as well as externally representing the company to customers by writing, telephone, e-mail or in person

Demonstrates analytical skills.

Demonstrates problem solving skills.

Decision making considering cost and benefits of potential actions and selecting most appropriate one

KNOWLEDGE

MS Office, LMS Modules: XMS, RMS, UMS, ACA, DCC, Provider web portals, LOCS & similar costing/rating systems, i2 Modeler, FHP Database; advanced level.

LICENSES

TRAVEL

None

Job Category

Logistics

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. at https://ryder.com/job-applicant-privacy-policy

Ryder operates behind the scenes, managing critical fleet, transportation and supply chain functions for over 50,000 customers, many of which make the products that consumers use every day. When you choose Ryder, you get access to industry-leading technology, one of North America’s largest fleet of trucks, an expansive infrastructure of maintenance facilities and warehouses, and some of the most talented people in the industry.

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