Job Information

Ryder System Driver Retention Specialist in Desoto, Texas

Current Employees:

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Summary

Under supervision from a manager, the Driver Retention Specialist provides oversight of driver recruitment and retention while ensuring compliance with Ryder policies and procedures.

Essential Functions

  • Lead assigned personnel and ensure CS tasks and functions are completed to maintain customer satisfaction.

  • Interacts with customers and contractors, answering questions regarding shipment times, product cuts, loads not picked up by the carrier, and damage claims, problem solving.

  • Conduct accuracy/quality reviews of CS processes to ensure that quality is being maintained.

  • Assist with training employees in processes when necessary.

  • Ensure that any escalated issues are handled either personally or brought to the attention of manager for resolution.

  • Perform and support all job requirements as directed by supervisor and/or manager, assist with daily CS tasks.

Additional Responsibilities

  • Performs other duties as assigned.

Skills and Abilities

  • Demonstrates excellent judgment and decision making skills

  • Ability to effectively solve problems and challenges that satisfy customers

  • Strong verbal and written communication skills

  • Excellent organizational skills

Qualifications

  • H.S. diploma/GED required

  • Three (3) years or more customer service experience within a warehouse required

  • Three (3) years or more experience as a supervisor or lead required

Travel: 25%

DOT Regulated: None

Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.

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Job Category: Customer Service

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. (https://ryder.com/job-applicant-privacy-policy)

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