Job Information

Ryder System Group Director Customer Service Logistics - Last Mile (Remote) in Des Moines, Iowa

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  • Significant growth in Last Mile services has generated a need to focus on the increased demand for Last Mile services

  • Assist and lead in creating, enhancing, delivering innovative and market leading solutions within the evolving Last Mile marketplace

  • Developing, and launching strategies that drive growth and/or extend the organizations reach into new revenue streams

  • Requiring an Innovative, Results orientated professional experienced in all phases of Supply chain Event management with a specific focus on Last Mile services

  • Leadership and Consultative approach with associated experiences enhancing the knowledge base of clients to the benefits and capabilities of Ryder’s Last Mile Supply Chain network

  • Demonstrated results where leadership effectiveness is measured and evaluated by overall customer satisfaction yielding increasing profitability within dynamically changing environment

  • Extensive leadership and business group responsibility for visioning, requirements definition and application design, as well as project management and implementation of enabling technologies

  • Executive leadership responsibility with demonstrated experiences supporting and driving on-going investment within the operating platform to better capitalize on increased demand

  • Need to be an Experienced, well rounded Supply Chain Leader, process and metric driven

  • Prefer consumer facing and residential delivery experience preferably within the big and bulky segment – beyond threshold deliveries

  • Prefer demonstrated Operational leadership experience of high volume multi- client co-mingled flow-through cross dock as well as Dedicated operations within the Last mile segment

  • Successful P&L responsibility as well as “large scale” start-up experience with an emphasis on 3PL and 4PL operating environments – experience on the shipper side a plus

  • Broad Skill set to improve all aspects of business operations

  • Solution Design experience – from origin through to implementation with key preference for costing and pricing models of complex solutions

  • LEAN Experience – process orientated

  • Skilled in Project Management

  • Operational P & L Responsibility

  • Large, multi-client fulfillment, Distribution or cross dock flow-thru operations experience required

  • Direct Management of an Independent Carrier or Employee based two man delivery network preferred

  • Residential delivery experience a plus

  • Demonstrated experiences in four-wall management and proficient in all supporting technology tools OMS, WMS, TMS, CRM, and Supply Chain Visibility tools

  • Experiences in the following areas a Plus

  • Developing and building out innovative solutions in a Multi-Client/ Variable based operating environment

  • Multi-faceted Last Mile delivery solutions from plant to Residence

  • e-fulfillment and associated solutions of forward deployed inventory,

  • Enabling customer facing technology solutions improving the overall customer delivery experience from Point of sale (POS) through to delivery

  • Delivery solutions which leverage a two (2) man infrastructure to maximize one-man opportunities based on changing client mix and external market factors to improve operating yield

  • Assist in optimizing four wall solutions within a highly variable and transactional structure

  • High Volume Direct to Consumer Call Center operations and related Customer Service activities including

  • Management and/or leadership experience of a large scale Customer Service group which interfaces directly with the consumer

  • Customer Survey tools and the associated reporting aspects to drive the “Voice of the Customer” back into and throughout the business to enable continue improvement

  • Customer Relationship Management (CRM) tools with specific experience within the Sales Force application to provide single thread management of delivery exceptions/escalations

  • Direct to Consumer Scheduling operations

  • Scheduling management and/or leadership experience of a large scale centralized consumer focused Scheduling operation

  • All phases of consumer direct scheduling

  • Knowledge of enabling technology platforms utilizing Text messaging and email to enable self scheduling as well as conventional direct phone contact

  • Centralized Routing Team for a nationwide network of Last Mile Delivery sites

  • Key preference with route planning and/or leadership experience of route management systems

  • Experience in leading daily route management activities for a distributed network of company/owned locations as well as 3PL’s

  • Demonstrated experience in Transportation Management routing applications with dynamic optimization capabilities to ensure the most effective routes are planned

  • Collaborative management approach to assure consistency of effort amongst a distributed network

  • Experience in defining system requirements, selection, through to implementation of TM systems preferred

  • Centralized Linehaul/Middle Mile solution

  • Key preference with route planning and/or leadership experience of load planning management systems

  • Experience in leading Daily load planning efforts for company/owned locations as well as 3PL’s

  • Demonstrated experience Transportation Management planning applications with dynamic optimization capabilities

  • Experience in procuring LTL and TL carriers and all associated activities from identification through to on-boarding and on-going management

  • Proven ability to utilize key operations Indicators to manage service and cost appropriately

  • Experience in defining system requirements, selection, through to implementation of TM systems preferred

  • Experience working with legacy based AS400 operating platform a plus

  • Full P & L management responsibility

  • Leadership experience managing nationwide recruiting efforts for a Last Mile network that utilizes Independent Contractors

  • Preference with direct knowledge of recruiting for last mile Independent Contractors and Carriers

  • Management/Leadership experience of a nationwide group of professional recruiters

  • Ability to demonstrated knowledge to identify, attract, retain and grow key carrier relationships within a distributed operating platform within this critical aspect of our business

  • Management of all aspects of Insurance and federal operating guidelines including compliance regulations

  • Key Account Leadership and Strategic Account Management experience

  • Preference for managing and leading Key strategic account activities

  • Demonstrable successes sustaining and growing multiple strategic account relationships

  • Capabilities must support customer Advocacy as well as ability to “lead the customer”

  • Identify and then fill critical gaps within the clients supply chain by introducing solutions and supporting capabilities within our portfolio of services

  • Thorough understanding of all aspects of Last Mile operational capabilities, service capabilities and associated operating systems

  • Ability to utilize key operating metrics to demonstrate the service value

  • Direct experience identifying and recruiting third party service providers

  • Demonstrated knowledge of how Third party service providers provide an integral role within our Last Mile delivery platform

  • Industry direct experience with 3PL’s who provide courier and last mile delivery services a plus

  • Ability to identify, attract, contract, and maintain 3PL’s relationships to assure they manage to and perform at the prescribed service levels

  • Become the advocate and Voice of the 3PL back into the organization for any related operational issue

  • Full P&L operating responsibility a plus

  • Leadership experience managing a distributed network of 60+ 3PL’s as a 4PL

  • Day-to-Day operating responsibility of all service performance aspects consisting of a network of over 60 third party service providers

  • Supply Chain event manager with demonstrated ability to influence outcomes

  • Manage a remote group of operational field managers

  • Ability to utilize Key Operating Indicators to manage distributed locations to actively support the adherence to defined service expectations

  • Full P&L responsibility

  • Demonstrated knowledge and working experience of all financial back office support activities

  • Billing, A/P, A/R, Claims


Job Category: Operations and Support

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

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