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Ryder System Operations Manager - Last Mile Dallas Hub in DALLAS, Texas

Position Description

The Operations Manager for Ryder’s Last Mile division must be able to provide leadership and business management to the site. An ideal candidate should be able to train and develop associates with a focus on productivity, safety and customer service. You will be responsible for fostering growth of talent by coaching, developing and recognizing your Associates.


-Experience with direct management of warehouse associates and contracted drivers

-Experience planning staff and using workforce management tool

-KPI monitoring and process improvement (Lean training a plus)

-Basic understanding of Profit-Loss Statements and cost savings

-Safety training and implementation

The Operations Manager is also responsible for managing customer’s expectations on both ends of the operations.

-Experience dealing with major retail customers and meeting distribution needs

-Oversee customer expectations and ensure seamless delivery to final destination

-Train and coach drivers on being customer centric and providing top tier service




  • Associates degree or 4 years of related experience is required

  • Advanced Level Skills in MS Excel such as keyboard short cuts, creating macros, merge, merge queries, templates, table techniques, and working with images and text

  • Minimum 1 (one) year of supervisory experience required

  • Experience with ground transportation operations including DOT, OSHA and all related safety regulations


  • Bachelor's degree preferred

  • Three to five years experience in logistics, transportation, warehouse or industry related field is preferred

  • Knowledge/Experience in transportation environment (i.e., Shipping, receiving and inventory management, distribution or dispatch preferred)

  • Knowledge of warehouse and or software applications, routing and dispatch software systems preferred

  • Excellent written, verbal and organizational skills preferred


  • Attainment of productivity goals resolving customer issues

  • Quality Assurance Safety Management and reporting New Employee training

  • Employee relations solutions Individual will be working in a dynamic environment focusing on delivery of continuous measurable improvement to the customer

  • Ensure functional area meets all productivity goals and objectives

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Job Locations US-TX-DALLAS

Posted Date 2 months ago (12/2/2019 4:26 PM)

Requisition ID 2019-81061

Category Logistics/Distribution/Transportation Management

Employment Type Regular - Full Time (4)

Travel Requirements 0-10%

Position Code 2174